Ignacio Lopez Email & Phone Number

United States

* Manage assigned service zone and provide support in other zones as needed to meet Service Level Agreement commitments.* Develop and maintain strong troubleshooting skills to enhance proficiency in IT hardware and software support for retail and office environments.* Adhere to company protocols for inventory management, including validating inbound parts for restocking or service requests, expeditious shipping of faulty components, processing excess returns for unused inventory, and maintaining accurate inventory records while ensuring location cleanliness.* Exhibit exceptional customer service acumen to consistently achieve high levels of customer satisfaction.* Operate a web-based ticketing system to effectively manage service calls within designated zones, including timely updates of ticket status, comprehensive call notes, accurate equipment details, serial numbers, return tracking data, parts procurement, and thorough call resolutions.

* Diagnose, troubleshoot and repair devices* Provide recommendations for problem resolution* Explain complex technical issues to customers in a non-technical, simple to understand manner* Provide repair and replacement estimates to customers* Ensure that all repairs meet or exceed uBreakiFix quality standards* Greet customers in a friendly manner and maintain a positive work environment* Answer phone calls to the store with a professional, courteous and friendly demeanor* Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations* Keep track of all devices and inventory while safeguarding all store stock* Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair* Maintain the cleanliness and professional appearance of the store

* Provided free troubleshooting and repair estimates for client approval.* Ensured that store had replacement kits and spare parts for any planned repair and order them from manufacturers as required.* Opened, disassembled, repaired, replaced parts, and reassembled units when done.* Tested repaired units and advised clients when they could retrieve their units.* Sold cell phone accessories to customers who visited the store.* Administered all paperwork and kept inventory of merchandise and order parts.* Explain products or services and prices and demonstrate use of products.* Answer questions about product features and benefits.* Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

* Provided free troubleshooting and repair estimates for client approval.* Ensured that store had replacement kits and spare parts for any planned repair and order them from manufacturers as required.* Opened, disassembled, repaired, replaced parts, and reassembled units when done.* Tested repaired units and advised clients when they could retrieve their units.* Sold cell phone accessories to customers who visited the store.* Administered all paperwork and kept inventory of merchandise and order parts.* Explain products or services and prices and demonstrate use of products.* Answer questions about product features and benefits.* Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

* Provided free troubleshooting and repair estimates for client approval.* Ensured that store had replacement kits and spare parts for any planned repair and order them from manufacturers as required.* Opened, disassembled, repaired, replaced parts, and reassembled units when done.* Tested repaired units and advised clients when they could retrieve their units.* Sold cell phone accessories to customers who visited the store.* Administered all paperwork and kept inventory of merchandise and order parts.* Explain products or services and prices and demonstrate use of products.* Answer questions about product features and benefits.* Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Gained experience in providing customers with personal services, which included completing customer needs assessments, meeting quality standards for services, and evaluating customer satisfaction.Advised customers by telephone or in person in order to provide information about products and services, pay outstanding accounts, or adjust bills.Referred unresolved customer grievances to designated departments for further evaluation.