Ignacio Fernández-Sedano Vázquez Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Engaging with clients from different industries to help them implement their XM & EX programmes (Qualtrics technology).Delivering end-to-end implementation projects, as the lead implementation consultant. Providing added value to customers by creating blueprints and journeys about their processes and interactions with their customers.As a project manager, supervising and coordinating small teams to ensure the right delivery of implementation projects Supporting… Show more Engaging with clients from different industries to help them implement their XM & EX programmes (Qualtrics technology).Delivering end-to-end implementation projects, as the lead implementation consultant. Providing added value to customers by creating blueprints and journeys about their processes and interactions with their customers.As a project manager, supervising and coordinating small teams to ensure the right delivery of implementation projects Supporting business development and sales activities, qualifying and scoping of opportunities, engaging with potential clients to show Capventis' value and proposition. Creation of proposals and statements of work (SoW). Delivery of presentations and demos. Show less

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

County Dublin, Ireland

As part of this role I was in charge of several tasks and functions:Analysis of relationship between Amadeus and several clients (Travel agencies, online travel agencies, etc.) identifying main KPI’s to be improved. Reporting results to strategy team. Effective at transversal level across the company, involving all BU’s.With direct participation in the following functions: Project coordination ------------------------ - Coordinating end-to-end Voice of the… Show more As part of this role I was in charge of several tasks and functions:Analysis of relationship between Amadeus and several clients (Travel agencies, online travel agencies, etc.) identifying main KPI’s to be improved. Reporting results to strategy team. Effective at transversal level across the company, involving all BU’s.With direct participation in the following functions: Project coordination ------------------------ - Coordinating end-to-end Voice of the Customer projects; from setting the scope and targeting the right customers to presenting the final results to the relevant teams within the organisation.-Driving and co-leading training sessions to customer experience people in survey designing and dashboard creation.Operational tasks & data analysis------------------------ - Building questionnaires for different business units using different corporate tools (ConfirmIT, Key Survey).- Sending surveys to clients, gathering the results and analysing the data in order to support strategic action plans.- Identifying and classifying the main drivers of satisfaction/dissatisfaction for customers.- Creation of dashboards to present results coming from survey data.Projects under continuous improvement------------------------ - Creating and maintaining a code frame for all written feedback from customers.- Creating documentation: Consolidation of the Customer Experience methodology (Customer Journey Mapping + Voice of the Customer) to have a 360º view of the whole procedure. Show less

During my time working at GfK I was in charge of the following tasks: - Assisting the market researcher in charge of a project with basic market research (desk research) and developing the final presentation to the client- Reviewing and translating questionnaires in several languages (English, French).-Reviewing CATI questionnaires-Consolidating all the studies done over the last year in a single document to see all their specs-Analysing data coming from different… Show more During my time working at GfK I was in charge of the following tasks: - Assisting the market researcher in charge of a project with basic market research (desk research) and developing the final presentation to the client- Reviewing and translating questionnaires in several languages (English, French).-Reviewing CATI questionnaires-Consolidating all the studies done over the last year in a single document to see all their specs-Analysing data coming from different studies and share the main KPIs with the rest of the team-Analysis of open-ended comments and later creation of a code frame to understand the main drivers of the interviewees’ opinions. Show less

Master In Marketing

Degree In Business Administration And Management

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Erasmus year

Bachillerato Ciencias De La Salud

Primaria, Secundaria y Bachiller