Ignacy Sosnowski Email & Phone Number

Warszawa, Woj. Mazowieckie, Polska

• As Customer Success Manager, I assumed responsibility for managing the newly created department, establishing its work culture and operating procedures• I am responsible for building positive and long-term relationships with customers to maximize sales o The team I lead supports 200+ organizations• In connection with the company's growth (CBT training certification for commercial pilot, ATPL(A)), I fully coordinated the change of the LMS platform used to meet the… Show more • As Customer Success Manager, I assumed responsibility for managing the newly created department, establishing its work culture and operating procedures• I am responsible for building positive and long-term relationships with customers to maximize sales o The team I lead supports 200+ organizations• In connection with the company's growth (CBT training certification for commercial pilot, ATPL(A)), I fully coordinated the change of the LMS platform used to meet the upcoming challenges o The selected solution supports more than 7,500 active users in 2024• I digitized the onboarding of new customers to improve the efficiency of the implementation process in place of conventional online training• Analysis of received customers' feedback to escalate crucial topics to the development teams• Responsible for the selection of the new CRM software to enhance the quality of delivered service and facilitate cross-team cooperation• Delivering presentations focused on gaining insight into customer needs• Supporting the sales team in sales presentations as the domain expert Show less

Warszawa, Woj. Mazowieckie, Polska

• Leading a team of 3-5 aeronautical engineers in the development of CBT training• Coordinating the onboarding of new customers• Responsible for preparing reports for invoicing purposes

Warszawa, Woj. Mazowieckie, Polska

• Responsibility for the design, development, publication, and maintenance of aviation e-learning courses (CBT)• Collaborating with subject matter experts, graphic designers, product owners, and stakeholders to understand training needs and requirements• Coordinating internal onboarding of new aeronautical engineers

Project Management

Magister Inżynier (Mgr Inż.), Lotnictwo I Kosmonautyka, Napędy Lotnicze

Thesis: Laboratory studies of hypergolic ignition of liquid ammonia with highly concentrated hydrogen peroxide as an oxidant

Bachelor Of Engineering - Be, Aerospace Engineering

Thesis: Design of an Experimental Stand for Hypergolic Ignition of Liquid Ammonia and Hydrogen Peroxide Mixture