Igor Boichak Email & Phone Number

Sydney, New South Wales, Australia

- designed standard operating procedures to improve consistency and compliance;- built, implemented, and established a quality assurance process to ensure high standards of customer experience;- automated processes to significantly improve self-service capabilities during and especially after business hours;- under my leadership, the support team.

Sydney, New South Wales, Australia

- designed and built the internal knowledge base for the team;- designed chargeback-related procedures, reporting and documentation;- oversaw escalation management procedures;- created a positive and supportive environment for the offshore team, contributing to high-level performance and monthly target achievement.

Sydney, New South Wales, Australia

• succeeded in the challenging task to establish processes for the newly created team to support eBay’s biggest project in 2020 – Managed Payments;
• participated in all team management stages – hiring, training, coaching. The team has doubled in size withing 3 months period (from 5 TMs to 10);
• engaged in the global communication with teams from the US, India and Ireland to share challenges, pain points and ways of improvement.
• created a positive and friendly environment for the team which has contributed towards demonstrating high level performance and monthly targets achievement.

Sydney, New South Wales, Australia

• closely worked with top 60 eBay sellers in the Electronics category (The Good Guys, Sony, Microsoft, Officeworks etc);
• utilized consultive sales approaches to identify and analyze client needs, incorporating my in-depth knowledge of our products and services to propose customized solutions for specific client situations;
• ensured high engagement level of my clients in the variety of eBay activities

Sydney, New South Wales, Australia

• introduced new programs to sellers to facilitate and support their participation;
• collected info and data that supports migration to new platform features;
• educated and trained new sellers to assist in scaling up their gross merchandise volume;
• provided feedback to team management regarding the features of a particular program;
• monitored seller performance metrics to reach established targets.

Syracuse, New York Area

Charter Comm. is a telecommunications company that offers services under the branding of Spectrum:· maintaining financial accounts by verifying and processing customer requests;· resolving customers' billing problems by clarifying the complaint, selecting and explaining the best solution, expediting correction or adjustment on the customer's account;·.

Ternopil Region, Ukraine

• Online Media LTD is home to Prom.ua, Ukraine’s largest FMCG e-commerce platform
• developed and implemented a set of standard operating procedures for customer service;
• recruited, trained and supervised 20 customer service employees;
• maintained customer retention at 80% of acquisition;
• increased annual client revenues by 27%.

Ternopil Region, Ukraine

• Yug-Contract is one of Ukraine’s largest electronics wholesale and distribution networks
• increased client base by 16.5%, renewed cooperation with 5 large clients;
• introduced a product assortment strategy and increased revenues by a monthly average of 10%.

Lviv Region, Ukraine

• Ringoo (former MENS, LTD) is a large Ukrainian holding company that includes an electronic retail network, satellite and internet services, taxi service, construction and development, and mobile communications. It is.
• introduced a product naming convention and created a unified product catalogue with 7,000 entries;
• closely cooperated with Capital Strategy SA on company restructuring;
• trained and supervised 250 employees at 80 retail stores across the network;
• developed a product matrix and standardized product placement procedures for five types of retail stores;

Ternopil Region, Ukraine

• Ringoo (former MENS, LTD) is a large Ukrainian holding company that includes an electronic retail network, satellite and internet services, taxi service, construction and development, and mobile communications. It is.
• developed and implemented pricing and assortment strategy for mobile phones and accessories;
• developed retail space plans considering store layout and product density;
• ran routine merchandize allocation checks in 80 stores to assure compliance with assortment strategy.

Ternopil Region, Ukraine

• Ringoo (former MENS, LTD) is a large Ukrainian holding company that includes an electronic retail network, satellite and internet services, taxi service, construction and development, and mobile communications. It is.
• managed the daily operations of a large or high-volume retail store;
• developed and implemented strategies to improve customer experience and drive store sales;
• adjusted sales goals and procedures as appropriate for the store based on goals set by the district manager.
• trained new company employees (including interns) and managed scheduling.

Ternopil Region, Ukraine

• Ringoo (former MENS, LTD) is a large Ukrainian holding company that includes an electronic retail network, satellite and internet services, taxi service, construction and development, and mobile communications. It is.
• planned and directed the day-to-day operations of the store;
• ensured customer needs were met, complaints resolved, and service is quick and efficient;
• ensured all products and displays were merchandised effectively to maximize sales and profitability.

Ternopil Region, Ukraine

• Sargo, LTD is a large wholesale company that owns TM "Artemida". Job responsibilities:
• creating, developing and implementing the visual merchandising program;
• designing in-store visual displays in support of the organization's sales objectives;
• visiting store locations in Ternopil region to communicate visual merchandising strategy.

Master Of Science - Ms, Mechanical Engineering

Graduated with a Specialist's Diploma, which is an M.S. equivalent

Bachelor Of Science - Bs, Mechanical Engineering