• Developed strong proficiency in front-end and back-end web development skills through a comprehensive software engineer apprenticeship program.• Demonstrated ability in developing, designing, and implementing ServiceNow solutions, including ITSM, CMDB, CIs, Service Catalog, Knowledge Base, and Workflow Automation. Acquired proficiency in scripting (Client Scripts, Business Rules, UI Actions, Script Includes), UI development (UI Policies, Page Layouts, Catalog Items, Record Producers), and reporting (Dashboards, Reports, Data Imports, Update Sets).

Guided participants through the ServiceNow NextGen training program, transitioning from a Teaching Assistant to an Instructor role. Provided valuable insights into ServiceNow fundamentals, troubleshooting techniques, application development, Agile and Scrum methodologies.

• Leveraged problem-solving and analytical skills to investigate and resolve complex situations while ensuring public and personal safety.• Took initiative in designing, building, and maintaining the department's website, ensuring compliance with legal requirements for disclosing crime information.• Recognized as 'Officer of the Month' for outstanding dedication, teamwork, and commitment, showcasing strong work ethic and ability to collaborate effectively.

• Developed strong analytical and problem-solving skills through tactical planning, risk assessment, and resource management.• Inspected and maintained $1M+ in various equipment and sensitive electronics assigned to the unit.• Educated newer members on company inner workings, answered questions and provided team training.