Igor Klyukhin Email & Phone Number

Russia

Technical support of mobile and WEB application “beeline”, implementation of analytical and organizational tasks, solving division problems.Cooperation with application dev team using Agile to improve product client experience and to fix defects.Design and realization of measures for achieving KPI on application stability and reaction time of TS in cooperation with client experience team.Design of KPI and realization of dashboards to measure KPI in Grafana.Support and migration… Show more Technical support of mobile and WEB application “beeline”, implementation of analytical and organizational tasks, solving division problems.Cooperation with application dev team using Agile to improve product client experience and to fix defects.Design and realization of measures for achieving KPI on application stability and reaction time of TS in cooperation with client experience team.Design of KPI and realization of dashboards to measure KPI in Grafana.Support and migration of logging and monitoring system (ELK, Grafana, Prometheus).Deployment of Information Security solutions as IT manager (WAF, DDOS and etc.)Creation of dashboards for monitoring of application and its elements (DB, Redis, IIS, Win/Linux).Perform roles of: coordinator during failure recovery works, problem manager in root cause analysis, data analytic in massive problem.Support of ITIL and Agile processes for supported applications and IT elements. Using Jira, Remedy ITSM, Confluence and other enterprise tools. Show less

Moscow City, Russia

Training and practice included:C++ development (including C++17, STL) under Windows and Linux Software development design patternsCMake project building, VS Code cross-platform developmentUsing Git, Travis, Bintray for continuous integrationLibraries and tools: vcpkg, DoxyGen, Google Test, Boost (Test, ASIO)Theory and examples of machine learning, database integration, multithreaded algorithms.

Moscow, Russian Federation

Responsible for quality of technical support of existing assigned key customers and for investigation and prevention of critical support cases. Responsible for technical cooperation with corresponding vendors (Avaya, Extreme Networks, Cisco, SolarWinds). Presale of the support solutions.

Moscow, Russian Federation

Responsible for cooperation with existing key customers and for acquiring new customers, including: pain points negotiation, solution testing, formal competition process, signing and closing contracts, internal coordination of company resources and teams (technical, PMs, purchasing, logistics and etc.). The last and the only responsible person for solution of all problems and annual revenue fulfillment. Additionally: personal responsibilty for cooperation with selected and new vendors (Avaya… Show more Responsible for cooperation with existing key customers and for acquiring new customers, including: pain points negotiation, solution testing, formal competition process, signing and closing contracts, internal coordination of company resources and teams (technical, PMs, purchasing, logistics and etc.). The last and the only responsible person for solution of all problems and annual revenue fulfillment. Additionally: personal responsibilty for cooperation with selected and new vendors (Avaya, BT, HP, Check Point, Tufin, Riverbed), presale of the solutions. Show less

Moscow, Russian Federation

Project Manager of Service Department (TS Russia) for network projects and services.Main duty: deal management from budget estimation moment until services acceptance with further transition of project for technical support according to corporate policies, in cooperation with Sales Managers. Additionally: support of Network Line of Business of TS Russia – pre-sale, internal HP processes administration, cooperation with suppliers and vendors, assistance to LoB Manager. Network… Show more Project Manager of Service Department (TS Russia) for network projects and services.Main duty: deal management from budget estimation moment until services acceptance with further transition of project for technical support according to corporate policies, in cooperation with Sales Managers. Additionally: support of Network Line of Business of TS Russia – pre-sale, internal HP processes administration, cooperation with suppliers and vendors, assistance to LoB Manager. Network Solutions and Support Sales Manager of HP Russia.Main duty: fulfillment of annual country quota of sales of HP network solutions and support services. Searching for new opportunities and generating sales funnel for next year using existing and new Customers. Show less

Moscow, Russian Federation

Backbone Networks Technical Expert (SDH, CWDM, DWDM optical networks), System Integration and Project Design Department. Chief specialist.Main duty: design and sale of solutions, development of corporation activities (sales) in the area of backbone networks, development of new product line (technology area – xWDM, vendor area – Ciena), marketing technical support and analytics, management of complex projects as a presale team leader and solution architect.

Moscow, Russian Federation

Optical Network Project Manager, Technical Support Department. Main duty: implementation management of projects of OJSC “Rostelecom” optical network construction, technical consultations in stage of contract signing with optical network operators of federal grade (Rostelecom, Transtelecom etc.). Deputy Product Manager of Optical Network Technical Support Division (SDH and DWDM products) of CIS region.SDH Projects Supervisor.