Igor Klyukhin Email & Phone Number

Russia

Technical support of mobile and WEB application “beeline”, implementation of analytical and organizational tasks, solving division problems.Cooperation with application dev team using Agile to improve product client experience and to fix defects.Design and realization of measures for achieving KPI on application stability and reaction time of TS in.

Moscow City, Russia

Training and practice included:C++ development (including C++17, STL) under Windows and Linux Software development design patternsCMake project building, VS Code cross-platform developmentUsing Git, Travis, Bintray for continuous integrationLibraries and tools: vcpkg, DoxyGen, Google Test, Boost (Test, ASIO)Theory and examples of machine learning, database.

Moscow, Russian Federation

Responsible for quality of technical support of existing assigned key customers and for investigation and prevention of critical support cases. Responsible for technical cooperation with corresponding vendors (Avaya, Extreme Networks, Cisco, SolarWinds). Presale of the support solutions.

Moscow, Russian Federation

Responsible for cooperation with existing key customers and for acquiring new customers, including: pain points negotiation, solution testing, formal competition process, signing and closing contracts, internal coordination of company resources and teams (technical, PMs, purchasing, logistics and etc.). The last and the only responsible person for solution.

Moscow, Russian Federation

Project Manager of Service Department (TS Russia) for network projects and services.Main duty: deal management from budget estimation moment until services acceptance with further transition of project for technical support according to corporate policies, in cooperation with Sales Managers. Additionally: support of Network Line of Business of TS Russia –.

Moscow, Russian Federation

Backbone Networks Technical Expert (SDH, CWDM, DWDM optical networks), System Integration and Project Design Department. Chief specialist.Main duty: design and sale of solutions, development of corporation activities (sales) in the area of backbone networks, development of new product line (technology area – xWDM, vendor area – Ciena), marketing technical.

Moscow, Russian Federation

Optical Network Project Manager, Technical Support Department. Main duty: implementation management of projects of OJSC “Rostelecom” optical network construction, technical consultations in stage of contract signing with optical network operators of federal grade (Rostelecom, Transtelecom etc.). Deputy Product Manager of Optical Network Technical Support.