Igor Loria Email & Phone Number

São Paulo, Brazil

São Paulo, Brasil

• Main atributions:
• Responsible for structuring the operations area, managing process design and monitoring the evolution of customer projects, identifying new demands, technologically supporting the company's initiatives.
• Planning and creation of processes, performance indicators for the Operations area.Monitoring the evolution of projects.Main projects, deliverables and results:
• Implementation of agile project management methodology creating a standard for the entire company, thus allowing the extraction of indicators, ensuring the same quality and standard in all projects.
• Creation of the Maitha Community - a community for employees to share content, workshops, events and training, in addition to getting closer to consultants, ensuring lower turnover.
• CRM implementation for consultants. Results: visibility of each consultant's story within the consultancy, bringing information such as financial and professional history, contacts made, problems, suggestions among.

• Main atributions:
• Management of e-commerce environments for FCamara / FC Nuvem customers. Responsible for the idealization of the project working on the implementation of monitoring tools (Zabbix), based on ITIL so that the support team.
• Leadership of the 24x7 NOC team and the project management team.
• Management of operational cost and managed service contracts for FCamara / FC Nuvem customers.Main projects, deliverables and results:
• 24x7 NOC Implementation – Responsible for expanding the company's area of operation, which until then only licensed software in the cloud.
• Development of processes to streamline the customer onboarding process. Results: reduction of 40 days to 2 weeks to incorporate a company in the support routine. Automation of the process of creating procedures, taking.

• Main atributions – acting as technical leader:
• Development of the Media Bank portal. Results: faster cataloging and searching of company images for internal and external marketing campaigns.
• Technological migration of processes, allowing process improvements and speed of new implementations. Results: shorter response time, less human interference, more accurate and reliable information for generating.
• Development of an image GED using taxonomies, custom taxonomy search WebParts, image cart and integration with Lotus Notes.
• Infrastructure and architecture project and availability of the SharePoint tool Results: better document management, creation of new ones and modernization of existing processes, creation of a media bank, relationship.
• Technical support and support to the business and project areas of Liquigás customers.

• Main atributions:Coordination of BI projects:
• Odebrecht Agroindustrial focused on the control and quality of IT calls.
• Stratura Asfaltos for the company's board of directors, focusing on the areas of planning and accounting.
• FOZ do Brasil with a focus on management panels with indicators for each region where the company operates.
• Habibs for the board with a focus on sales numbers for each store in the chain. Other projects:
• Business analysis and management of the award project to employees of Close-up International.

Postgraduated, Business Management

Bachelor, Information Systems