Application Support Manager
Current* Resolving assigned incidents within SLA’s* Providing 2nd and basic 3rd level support for the assigned IT services* Initiating and Driving problem management activities in order to permanently remove incident root causes* Cooperating with external vendors and internal departments who act as additional 3rd level support* Maintaining effective communication channels with all parties involved* Provide procedures, check lists and other documents for the Service Center (1st level support) and other stake holders (feed the solutions and known errors database)* Planning, documenting and performing changes and extensions for the applications managed