Igor Rezende Email & Phone Number

Perform manual sanity and regression testing for new releases following existing test plans, reporting issues along the way. Track down bugs and report as accurately as possible with detailed replication steps, screenshots, screen recording and log files. Ensure new features are comprehensively tested, track down and report bugs the new updates could introduce to other areas of the product. Constant improvement of the testing practices and documentation. Create… Show more Perform manual sanity and regression testing for new releases following existing test plans, reporting issues along the way. Track down bugs and report as accurately as possible with detailed replication steps, screenshots, screen recording and log files. Ensure new features are comprehensively tested, track down and report bugs the new updates could introduce to other areas of the product. Constant improvement of the testing practices and documentation. Create new test environments as the product gets further developed. Show less

Auckland, New Zealand

Auckland, New Zealand

Working closely with customers to deploy Hand Engine software and assistin getting finger capture gloves & Hand Engine into their animation and motion capture pipelines, running smoothly.Front row seats to the creation of the most detailed and realistic characters ever made through teaching customers how to use the tools and capabilities provided to add amazing hand animations in a fraction of the time of traditional methods.- Working closely with customers to get our… Show more Working closely with customers to deploy Hand Engine software and assistin getting finger capture gloves & Hand Engine into their animation and motion capture pipelines, running smoothly.Front row seats to the creation of the most detailed and realistic characters ever made through teaching customers how to use the tools and capabilities provided to add amazing hand animations in a fraction of the time of traditional methods.- Working closely with customers to get our software set up and integrated into their animation/mocap pipelines so they are getting beautiful hand animations on their characters. - Educating customers on recommended workflows, solving problems, and making adaptations to accommodate the customer’s specific pipeline. - The bridge between customers and end-users and the technical and product teams, and using my time spent with customers to advocate for the customer in the product and development roadmap planning. - Growing the knowledge base of the company by documenting and communicating my experiences to streamline the onboarding process for new customers.- Supporting the deployment of software to customers and end-users in their own environments. Show less

• Working closely with Sales and Sales Support on quoting and pricing of services, negotiating with multiple vendors for best value.• Ownership of multiple IT projects from simple fibre connections to complex bespoke business WAN infrastructure until the project is ready to bill.• Preparation of project documents for reporting and to be presented as project updates for external and internal stakeholders.• Liaising with engineers from various work streams, scheduling work according… Show more • Working closely with Sales and Sales Support on quoting and pricing of services, negotiating with multiple vendors for best value.• Ownership of multiple IT projects from simple fibre connections to complex bespoke business WAN infrastructure until the project is ready to bill.• Preparation of project documents for reporting and to be presented as project updates for external and internal stakeholders.• Liaising with engineers from various work streams, scheduling work according to the project timeline.• Handling services & licenses renewals and confirming all invoices have been raised for end of month billing. Show less

Auckland, New Zealand

In this Provisioning Coordinator role it involves providing Customer Support and completing associated administration for the installation of network cabling across the country. Including coordinating with internal and external stakeholders to schedule installations and providing updates internally and externally on progress.*Proficient user of multiple systems ICMS, AMS, FAIMS, Chorus portal, Comptel, CCST, Tahi Macro, Order Management, Wireline and Excel spreadsheets.

Auckland, New Zealand

Developed excellent customer support skills and built solid knowledge of software licensing and software compliance.Delivered a License Baseline Certification engagement to resolve licensing gaps while encouraging program and product upsell.

Certificate, Project Management

Activities and Societies: Outcomes Learned: - Scope a project. - Create a work-breakdown structure. - Create a baseline network plan..

Diploma In Information Technology, Computer Industry Concepts In Support And Operations In Order To Specialize In It.

Successfully finished the course that included a broad, skilled understanding of computer industry concepts in support and operations.

Bachelor Of Laws

High School Diploma, High School/Secondary Diplomas And Certificates

Accomplished three years of high school with no failing grades.