Johnathan Shore Email & Phone Number

Auckland, New Zealand

Naverisk is a market leading RMM (Remote Monitoring and Management) and Service Desk software vendor.Responsibilities: • Manages and is responsible for Global Support, NZ & UK Teams. • Is Responsible for maintenance of Naverisk’s Infrastructure. • Deliver Naverisk Technical Support Services. • Contribute to the development of our support systems to support our international expansion. • Run and contribute to the development of our partner training & onboarding… Show more Naverisk is a market leading RMM (Remote Monitoring and Management) and Service Desk software vendor.Responsibilities: • Manages and is responsible for Global Support, NZ & UK Teams. • Is Responsible for maintenance of Naverisk’s Infrastructure. • Deliver Naverisk Technical Support Services. • Contribute to the development of our support systems to support our international expansion. • Run and contribute to the development of our partner training & onboarding programs. • Build relationships with prospects. • Deliver a quality pre-sales technical engagement. • Post sales technical services delivery. • Build relationships with partners. • Contribute to the overall business strategy and RMM and Service Desk roadmaps. • Monitoring and maintenance of backup systems. Show less

Auckland, New Zealand

Naverisk is a market leading RMM (Remote Monitoring and Management) and Service Desk software vendor.Areas of Responsibility for the Role:- Deliver technical support services.- Contribute to the development of our support systems to support our international expansion.- Run and contribute to the development of our partner training & on-boarding programs.- Building relationships with prospects.- Delivering a quality pre sales technical engagement.- Post sales… Show more Naverisk is a market leading RMM (Remote Monitoring and Management) and Service Desk software vendor.Areas of Responsibility for the Role:- Deliver technical support services.- Contribute to the development of our support systems to support our international expansion.- Run and contribute to the development of our partner training & on-boarding programs.- Building relationships with prospects.- Delivering a quality pre sales technical engagement.- Post sales technical services delivery.- Building relationships with partners.- Contribute to the overall business strategy and RMM and Service Desk roadmaps. Show less

Auckland, New Zealand

Comverse is a third party vendor, providing voicemail servers, the maintenance and support of them for Telecommunications companies within New Zealand. From within this group, I have been responsible for liaising with our customers and their network teams to ensure the successful delivery of the service across the voice network, the CDMA and UMTS mobile voice network, CDMA 1X and EVDO platforms, the XT mobile data network. During my time at Comverse, I was responsible for customising… Show more Comverse is a third party vendor, providing voicemail servers, the maintenance and support of them for Telecommunications companies within New Zealand. From within this group, I have been responsible for liaising with our customers and their network teams to ensure the successful delivery of the service across the voice network, the CDMA and UMTS mobile voice network, CDMA 1X and EVDO platforms, the XT mobile data network. During my time at Comverse, I was responsible for customising the "Out of the Box" solutions and tailoring them to the customer's needs, testing and troubleshooting these solutions, and providing on call support for both software and hardware related issues. I was the last level of support within New Zealand and actively worked with the Australian, American and Israeli software developers. I regularly reported onsite to management within our customers companies, and was responsible for delivering reports on the system performances. Show less

Auckland, New Zealand

I Joined Network Operations in the Service Support Group. Within this group, I have been responsible for both the physical voice network, the CDMA and UMTS mobile voice network, CDMA 1X and EVDO platforms, the XT mobile data network and the special services that run over these networks. Within this role I have been a direct liaison with the sub contracted engineers who maintain Telecoms' PSTN, Centrex and ISDN networks, the third party vendors for the CDMA and XT wireless data network… Show more I Joined Network Operations in the Service Support Group. Within this group, I have been responsible for both the physical voice network, the CDMA and UMTS mobile voice network, CDMA 1X and EVDO platforms, the XT mobile data network and the special services that run over these networks. Within this role I have been a direct liaison with the sub contracted engineers who maintain Telecoms' PSTN, Centrex and ISDN networks, the third party vendors for the CDMA and XT wireless data network, cellular networks and specialised voice services. In addition I have been involved with several project teams for the unrolling of the new services such as Comverse Voice mail, the XT network, Gemini Mobile Office and the PLV/IPSEC POTS replacement. On multiple occasions my expertise in these fields has been sought after and used by other Telecom affiliated departments such as Wholesale, the Call Investigation Centre and Alcatel. Show less

Auckland, New Zealand

In November 2006 I was recognised for superior work quality and ethics and seconded into the Advanced Resolve team, a second tier support team. This was formalised in May when ‘Advance Resolve’ was merged into Complex Technical support. This role acts as a direct liaison with the sub contracted engineers who maintain Telecoms' physical broadband network, wireless data network and cellular networks. Within this role I have worked on most of Telecoms broadband hardware from Conklins… Show more In November 2006 I was recognised for superior work quality and ethics and seconded into the Advanced Resolve team, a second tier support team. This was formalised in May when ‘Advance Resolve’ was merged into Complex Technical support. This role acts as a direct liaison with the sub contracted engineers who maintain Telecoms' physical broadband network, wireless data network and cellular networks. Within this role I have worked on most of Telecoms broadband hardware from Conklins, Nokia DSLAMs, Alcatel DSLAM, ASAMs and ISAMs. Numerous other products are supported within this role, such as Email servers, DNS, Internet security and abuse, and many others. More importantly this team regularly provides continuous feedback to improve existing Telecom processes, and in creating technical documents for the Tier One knowledge base. Indirectly we are also responsible for overseeing the quality of the several telecom call centres via various feedback channels to the departments we assist. Show less

Education record

Education record