Igor Ruhangara Email & Phone Number

Wemmel, Belgium

-Integration of ArcGIS technologies in the processes and architecture of the customer.-Advise clients on how to improve their processes and business with ArcGIS technology and best practices.-Client support through training, consultancy and coaching.

Rwanda

-Ensuring GIS software’s requirements are met including the installation or configuration of the system requirements for ESRI’s clients.-Installation and/or testing of GIS software.-Preparing user documentations & training materials for GIS Systems particularly for the client’s IT departments-Performing backup & maintenance of GIS Systems for specific clients-Managing & monitoring ESRI’s IT infrastructure (Servers, network systems, Microsoft systems, …)-Providing technical… Show more -Ensuring GIS software’s requirements are met including the installation or configuration of the system requirements for ESRI’s clients.-Installation and/or testing of GIS software.-Preparing user documentations & training materials for GIS Systems particularly for the client’s IT departments-Performing backup & maintenance of GIS Systems for specific clients-Managing & monitoring ESRI’s IT infrastructure (Servers, network systems, Microsoft systems, …)-Providing technical support to ESRI’s employees and clients locally & internationally-Serving as the contact person for IT security updates with ESRI main office (Redlands US)-Managing the office ICT hardware inventory-Managing ESRI’s support ticket system-Architecting ArcGIS systems Show less

Kigali,Rwanda

-Managing Jumia Food delivery, so that riders are optimally located, deliver on time, and are well presented.-Creating an adequate team structure and managing various operational teams.-Managing the team's efficiency and cohesion.-Managing a customer service team in processing orders and guaranteeing quick foollow up of any issues and complaints.-Supervise, coach and train workforce.-Managing Fleet and Logistics team.-Creating an unparalleled environment for your team's… Show more -Managing Jumia Food delivery, so that riders are optimally located, deliver on time, and are well presented.-Creating an adequate team structure and managing various operational teams.-Managing the team's efficiency and cohesion.-Managing a customer service team in processing orders and guaranteeing quick foollow up of any issues and complaints.-Supervise, coach and train workforce.-Managing Fleet and Logistics team.-Creating an unparalleled environment for your team's development and hapiness.-Building structures and processes around all aspects of customer experience to increase efficiency.-Revamping processes: challenging established processes and implementing new processes to adapt to the fast growth of Jumia Food.-Ensuring the quality of the measurement of selected KPIs hourly, daily, weekly and monthly.-Making sure that the operational key performance indicators are being exceeded: process time, fail rate, delivery time and net promoter scores.-Managing day to day operations and quality assurance KPIs.-Direct, optimize and cooordinate full order cycle.-Ensuring constant evaluation an update of technologies and processes to ensure exceptional customer experience.-Meet cost, productivity, accuracy and timeliness targets.-Working closely with the Jumia central team to share and implement global best practices and achieve business objectives. Show less

-Ad Validation-Creating Sales Accounts-Bulk updates on the site assortment-Site Scrapping-Quality check of the assortment (Categorization, price, content ...)

-Manage the daily operation of the customer service department to include the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.-Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.-Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.-Provides… Show more -Manage the daily operation of the customer service department to include the development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.-Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.-Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.-Provides statistical and performance feedback and coaching on a regular basis to each team member.-Works as a member/leader of special or ongoing projects that are important to area/process improvement. Show less

Bachelor’S Degree, Networks & Communication System

High School, Physics Chemistry Mathematics