- Performance management - reviews and check-ins with team leaders and managers in order to increase engagement and reduce turnover.- Succession planning - preparing for the next step in the employee journey, whether it’s career advancement, retirement or resignation. Assistance in presenting new roles, new responsibilities to the team and to the company.- Partaking in the development of an internal employee job satisfaction monitoring system - gathering data via surveys, ensuring accuracy, and using the data in order to solve individual problems as well as monitor trends and shifts in values of different dimensions of job satisfaction. The system was integrated into our internal ERP.- Supporting the technical structure comprised of Technical Managers and Staff Leads: designing procedures and workflows.- Providing training and guidance regarding assertive communication, conflict resolution and employee engagement to the employees within the technical structure.- Training employees for the specifics of the client side interview (introduction, presentation and communication skills) which has led to a higher success client acceptance rate.- Designing a more complete system for gathering feedback (internal, managerial, client-side) that provides insights into the way employee affects colleagues, client's team and the general atmosphere of the company.- Conducting retention, evaluation and exit interviews with employees, as well as suggesting improvements to the current processes.

Assigned as a PO for an internal app Quantox developed.- Writing user stories and epics.- Setting development priorities.- Discussing the value, use case and future of the application.

- Conducted a full cycle recruitment process for a wide variety of IT related vacancies.- Wrote and updated job descriptions and job specifications.- Modified the overall recruiting strategy in order to apply best practices.- Researched and implemented various tools and procedures.

- Conducted structured and semi-structured interviews with theinmates regarding procedures, permissions and mental health.- Wrote reports concerning specific correction-related behaviour.- Gathered relevant information and composed documentationregarding the extended rights of the inmates.- Wrote reports concerning inmates' plea for parole.