Igor Vainer Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Concord, Ontario

• Provided in-bound customer care for a nationally accredited medical cannabis producer
• Used a broad set of skills and expertise to assess customer concerns, determining specific issues and finding best course-of-action solutions; operated within a sensitive time-frame, while practicing within scope of.
• Utilized various resources for troubleshooting; researched and summarized available information, providing up to date guidance to clients within a fast growing industry; disseminated knowledge about safe use of.
• Worked with confidential patient files; coordinating with in-house departments and cross-national clinics, while maintaining accurate and secure records.

Thornhill, ON

• Prepared and summarized detailed medical treatment plans for post motor-vehicle-accident (MVA) clientele:
• Applied basic knowledge of pathology and physiology to complete application summaries, describing a concise case of clients’ injuries and disabilities post MVAs essential in obtaining important funding for assessments.
• Effectively translated information between professional clinicians and office administrators; regularly relaying and confirming facts pertaining to clients’ medical histories and accident summaries pre and post MVAs.
• Often took on responsibilities of chief communications officer while simultaneously completing primary duties, maintaining productive work environment and positive results.
• Applied clinical and research skills to resolve various issues regarding medical cases; conducted Pre-Accident Lifestyle Assessment Interviews and surveys, while maintaining a detailed database of patient profiles.

Toronto, Ontario

• Shadowed doctors, nurses and hospital administrators; learning hospital structure and work-pace; completed various tasks as requested by staff; attended weekly educational sessions and conducted staff interviews.
• Interacted with patients who suffered from severe physical and mental disabilities; played cognitive games, attended to patient needs, and followed safety procedures.
• Maintained an updated allergy patient-profiles for extended-release, post-transplant critical condition unit.