Provided in-bound customer care for a nationally accredited medical cannabis producer•Used a broad set of skills and expertise to assess customer concerns, determining specific issues and finding best course-of-action solutions; operated within a sensitive time-frame, while practicing within scope of expertise; escalating unresolved cases when necessary.•Utilized various resources for troubleshooting; researched and summarized available information, providing up to date guidance to clients within a fast growing industry; disseminated knowledge about safe use of cannabis as treatment.•Worked with confidential patient files; coordinating with in-house departments and cross-national clinics, while maintaining accurate and secure records.

Prepared and summarized detailed medical treatment plans for post motor-vehicle-accident (MVA) clientele:•Applied basic knowledge of pathology and physiology to complete application summaries, describing a concise case of clients’ injuries and disabilities post MVAs essential in obtaining important funding for assessments and treatment plans.•Effectively translated information between professional clinicians and office administrators; regularly relaying and confirming facts pertaining to clients’ medical histories and accident summaries pre and post MVAs with insurance companies and law firms.•Often took on responsibilities of chief communications officer while simultaneously completing primary duties, maintaining productive work environment and positive results. •Applied clinical and research skills to resolve various issues regarding medical cases; conducted Pre-Accident Lifestyle Assessment Interviews and surveys, while maintaining a detailed database of patient profiles.

●Shadowed doctors, nurses and hospital administrators; learning hospital structure and work-pace; completed various tasks as requested by staff; attended weekly educational sessions and conducted staff interviews.●Interacted with patients who suffered from severe physical and mental disabilities; played cognitive games, attended to patient needs, and followed safety procedures. ●Maintained an updated allergy patient-profiles for extended-release, post-transplant critical condition unit.