Igor França Mendes Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid Area, Spain

• Azure administration, including: User Management, MFA (Multi-Factor Authentication), Privileged Identity Management (PIM), Storage Accounts, Networking, Virtual Machines, VMSS, Backup Vault, Network Watcher, Network Gateway, Load Balance, VNET & Peering, Recovery & site-to-site replication, Single Sign-On (SSO), Application Proxy, Monitoring, Log Analytics, Security, Azure Alerts, ARM Templates, PowerShell Scripting & Governance.• Microsoft 365: User management, collaboration tools, user files backup/recovery, training/support, licensing and subscription management.• Exchange admin center: Manage/create user mailboxes, distribution groups and dynamic distribution groups, manage shared mailboxes, mail trace.• Intune: Application deployment, devices enrolment, device compliance, device management, conditional access, policy & user profiles.• Installation configuration of SQL Server over Azure to support the company's application.• B2B and B2C user support.

Madrid, Community Of Madrid, Spain

• User support for all company department through ticketing system (Freshdesk).• JIRA administration, including: User Management, Project Configuration, Support and Troubleshooting.• Managed user accounts and access controls through Active Directory. • Maintain and Support VMware Hyper-V Infrastructure.• Management and support of Windows server 2012/2016/2019.• Monitoring network systems using PRTG.• IT KPI (Key Performance Indicator) reports.• Implement security solutions aligned with ISO27001 as per audit requirements.• Environment documentation.

Madrid Area, Spain

• Led migration efforts from Windows Server 2012 to 2016, ensuring minimal downtime.• Windows OS troubleshooting using PowerShell, Command Prompt (CMD), and admin tools such as Event Viewer, Performance Monitor, and Task Manager.• Administration and support of Linux Servers (Redhat & CentOS).• Management of virtual environment (VMware), provisioning of servers and storage (NetApp) ensuring high availability and minimal downtime.• Management of Active Directory, DNS, DHCP and Group Policy (GPO). • Microsoft Endpoint Configuration Manager MECM (SCCM).• Endpoint protection for managed systems including, McAfee ePO (ePolicy Orchestrator).• Documentation on procedures to follow, installation manuals and IT policies.• Monthly IT KPI reports through the monitoring system (PRTG & Nagios).

Dublin, Ireland

@BVLGARI• Managed user accounts and access controls through Active Directory. • Maintain and Support VMware vSphere 4 & 5 Infrastructure.• Manage network infrastructure, including routers, switches.• Management and support of Windows server 2003/2008/2012.• Support and configuration of mobile devices (AirWatch).• Environment documentation.

Dublin, Ireland

@IBTS - Irish Blood Transfusion Service• Management of Active Directory. • Maintain and Support VMware vSphere 4 & 5 Infrastructure.• End-user support 1LV, 2LV.• Management and support of Windows server 2003/2008/2012.• Installation of new IT devices through SCCM (Windows System Center 2012 R2).• Environment documentation.

Galway, Ireland

• First and second level user support • Responsible for Network Infrastructure and user support.• Installing VMs on VMware ESXi 5.5 server.• Managing email accounts, distribution groups, spam and email policies in a Hyprid environment – Office365 & Exhange 2010.• Setting up new starts user accounts and providing basic IT training for three subsidiary Companies with over 150 users across multiple locations in Ireland and UK.. • Development of group police GPO on AD.• Implementation of monitoring systems 24/7 to all network devices (servers, routers, switches, LAN/WAN, VPN tunnels, SQL server, DFS, Bandwidth, etc) through the PRTG (monitoring system).• Design and implementation of customized dashboards for the development and network teams.

São Paulo, Brasil

- Networking, operating systems, and system administration.- IT Infrastructure Library (ITIL) practices and principles.- Effectively assigning tasks and responsibilities to team members.- Keeping track of team performance metrics and implementing improvements.- Collaborate with other departments to streamline processes and improve overall service delivery.- Create, update, and improve technical documentation.- Managed and supported multi-location networks with Windows XP, Server 2003/2008, and Active Directory.- Administration of Citrix presentation server 4.5.

São Paulo, Brazil

- Handle server maintenance and desktop deployment.- Provided desk-side and phone support for users, boosting computer uptime and productivity.- Ensured successful data backups and performed data restores when needed.- Applied security updates and patches to servers, desktops, and laptops using WSUS.- Daily system checks to ensure hardware and server availability, and reviewed logs.

São Paulo, Brazil

- First-level technical support to customers via phone, email, and chat.- Created detailed documentation and support guides to assist customers and team members.- Assisted in the configuration and maintenance of internal systems and networks.- Worked closely with the development team to identify and resolve software bugs.- Troubleshot and resolved hardware and software issues.

English Language And Literature, General

Network Technologist, Graduated In Computer Technology Network, Tecnologia Da Informação