Igor Kravchenko Email and Phone Number

• Researched pricing and conducted analysis to optimize revenue and profits.• Managing client projects worth upwards of $200,000.• Inventory Control • 2016 revenue projected near $1,000,000.• Network Management• PC Hardware Repair • Managed relationships between customers and service providers including communication, prioritization, and coordination and set up live technology demonstration and onsite consultation visits.• Technology reseller• Managing old equipment recycling solutions• Performed technology and appliance appraisals• Established clients in the Chicago region• Deployment of small and large-scale hardware and software to client facilities• Hardware installation and troubleshooting

Billing reconciliation, data analysis, office productivity, error correction

My responsibility was identifying and solving IT issues• Temporary Contracts, Full time and Part time hiring• Revisited pre-established client lists.• Utilized industry knowledge and efficiency analysis to benefit client negotiations

• Updated customer database• Managed relationships between customers and service providers including communication, prioritization, and coordination and set up live technology demonstration and onsite consultation visits.• Analyzed business needs and goals of clients in all 50 states, created project quotes and IT support.• Prepared reports, presentations and proposals.• Worked under tight deadlines, independently and as part of the team to deliver successful projects.• Established relationships with new clients and reconnected with clients from CDW for increased business.• Established and provided support for Microsoft Open Value Agreements and MBL agreements, resulting in long-term business for the company and increased market share.• Made upwards of 75 outbound calls per business day to prospective and current clients.Exceeded quota for every single sales period since hired.

• Contract position• Analyzed software needs and goals of business-owners in all 50 states, conducted business presentations and provided IT support within the auto repair industry, resulting in extra years of revenue from small businesses• Established relationships with new clients and maintained connections with existing clients for increased business.• Analyzed business needs and goals of clients in all 50 states.• Learned invaluable intricacies of the auto body shop industry.• Met and exceeded monthly targets for revenue uptick, and implementation fees, in order to lead my department to its revenue goals.• Made upwards of 100 outbound calls per business day to prospective clients.

• Developed long-term professional relationships with customers in medium to large businesses to achieve customer satisfaction and improve business results. Conducted sales calls to setup business contacts; establishing a personal level of trust in the clients.• Configured, installed, tested, supported, and maintained network hardware and software, personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, and cabling; troubleshot operating systems, software and hardware problems, saving my clients time and money.• Identified business information needs in regards of telephony and digital imaging systems.• Trained customers on software and equipment usage and consulted clients on long-term planning and installation of VOIP, and Enhanced IT infrastructure for medium and large businesses.• Provided support for Microsoft Enterprise Agreements, Select and MBL environments, in order to create long term revenue flow for my company.• Collaborated with customers and cross-functional teams to develop system solutions consistent with organizational objectives; conducted costs-benefits analysis.• Developed advanced cross-platform solutions that helped the company attract new customers.• Met and exceeded daily, weekly and monthly targets for revenue and profit numbers. • Took responsibility for individual sales quota of $100,000 per month and made upwards of 80 outbound calls per business day.

• Provided technical analysis and recommendations to customers to expand their telecommunication capabilities and enhance user experience.• Helped complete the mobile productivity experience for individuals clients and small business owners. • Developed connections with clients for repeat business and worked independently and on a team to meet monthly quotas.• Met and exceeded sales quota to the point of 400% monthly targets, and trained employees on software and equipment usage.

Sold consumer electronics and cell phones, and trained employees on software and equipment usageProvided technical analysis and product recommendations to customers to enhance user experience Developed connections with clients for repeat business, worked independently and on a team to meet monthly quotas