Igor Kravchenko Email and Phone Number

• I am a Senior Cloud Solution Architect at Microsoft specializing in Modern Work enabled solutions focusing on Microsoft Teams, Microsoft Teams Voice Media Quality, and Network Connectivity Principals.• Run Microsoft Teams Media Quality Assessments, Network Performance Assessments, and Network Connectivity Optimization Services for numerous customers.• Guiding different types of customers, including large strategic enterprise customers, to understand the best practices and… Show more • I am a Senior Cloud Solution Architect at Microsoft specializing in Modern Work enabled solutions focusing on Microsoft Teams, Microsoft Teams Voice Media Quality, and Network Connectivity Principals.• Run Microsoft Teams Media Quality Assessments, Network Performance Assessments, and Network Connectivity Optimization Services for numerous customers.• Guiding different types of customers, including large strategic enterprise customers, to understand the best practices and supportability guidelines for Microsoft Skype for Business and Microsoft Teams. • Supporting organizations while migrating hundreds of users to Microsoft Teams, including modernizing engineering skills, operational processes, and security procedures. • Continuing my work as a Master Trainer for the Network Performance Assessment (NPA).• Provide Microsoft Teams Media Quality Fundamentals trainings to my customers.• Providing numerous Microsoft Teams planning, deployment, and maintenance services, including Skype for Business migrations to Microsoft Teams, and NPAs and Media Quality Assessments for Microsoft customers. Show less

Provide technical leadership and act as a trusted adviser to customers. Furthermore, as a Master Trainer for the Network Performance Assessment (NPA), a critical delivery strongly recommended for every Microsoft 365 customer, I contribute to one of the highest in-demand assessments. I am mentoring, helping, and testing engineers that want to receive NPA accreditation.

Serving as a vital customer facing technical resource, responsible for providing a mixture of tailored proactive services and reactive assistance that span the planning, migration and operations of Office 365; ultimately driving successful customer adoption and satisfaction.

Delivered proactive services for Premier customers worldwide to promote functionality via Microsoft Teams in countless IT environments.

Primary engineer responsible for setup, configuration, implementation, migration and support of Microsoft Skype for Business and Lync Environments with full Voice, Video, and Unified Messaging integrations for businesses.• Based on clients’ requirements, designed and implemented Skype for Business, Microsoft Lync solutions and related technologies for single and multi-sites offices across different countries: o Skype for Business and Microsoft Lync Servers (Lync 2010 - 2013) o… Show more Primary engineer responsible for setup, configuration, implementation, migration and support of Microsoft Skype for Business and Lync Environments with full Voice, Video, and Unified Messaging integrations for businesses.• Based on clients’ requirements, designed and implemented Skype for Business, Microsoft Lync solutions and related technologies for single and multi-sites offices across different countries: o Skype for Business and Microsoft Lync Servers (Lync 2010 - 2013) o Windows Servers (2008R2 and 2012) o Microsoft Exchange Unified Messaging roles (Exchange 2010 - 2013) o Microsoft SQL Servers (2008 – 2012) o DNS and DHCP Servers o Internal Certification Authorities• Configured and implemented AudioCodes IP Gateways to support Skype for Business and Lync Enterprise Voice implementations• Implemented TMG and IIS Reverse Proxy Servers to secure connections from external employees to Skype for Business, Lync, Exchange, and SharePoint Servers to provide them with the same work abilities they have in the office• Designed and implemented Nectar Unified Communications Management Platform (UCMP) solution for remote monitoring and management of clients' Skype for Business and Lync Environments. With UCMP customers are able to easily and proactively monitor and manage Microsoft Skype for Business and Lync environments• Provided top level of Helpdesk technical troubleshooting and problem resolution for corporate customers• Provided technical support to customers onsite and remotely Show less

• Supported, maintained, and migrated firm’s Network from Windows Server 2000 through Window Server 2008 R2 to benefit from enhanced performance, reliability and security.• Implemented, maintained, updated, and migrated SQL servers; developed internal and client-facing SQL web applications.• Implemented and setup Linux IIS servers to support several PHP / ASP / MySQL / MS SQL client-facing and internal applications that I created. • Migrated Microsoft Exchange from Exchange 2000… Show more • Supported, maintained, and migrated firm’s Network from Windows Server 2000 through Window Server 2008 R2 to benefit from enhanced performance, reliability and security.• Implemented, maintained, updated, and migrated SQL servers; developed internal and client-facing SQL web applications.• Implemented and setup Linux IIS servers to support several PHP / ASP / MySQL / MS SQL client-facing and internal applications that I created. • Migrated Microsoft Exchange from Exchange 2000 through Exchange 2010 in order to take advantage of the new technologies and advanced capabilities.• Designed and implemented Microsoft VPN SSTP solution to secure network connections for traveling employees.• Analyzed several storage area network (SAN) solutions; recommended, configured and implemented EqualLogic (Dell) and Nimble iSCSI SANs to meet firm’s current and future file storage requirements.• Implemented Microsoft Unified Messaging to improve productivity and enhance customer service with messaging platforms that consolidate voice and e-mail in a single inbox.• Implemented and setup Microsoft OCS 2007 and, later updated to Lync Server 2010 to improve internal communication as well as ability to do live web meetings for the clients.• Implemented Lync VoIP to provide traveling employees with the same work abilities they have in the office.• Setup and configured Microsoft TMG firewall.• Configured and managed multiple WatchGuard and SonicWall firewalls with advanced security.• Setup multiple Linux and Windows based Security filtering and intrusion prevention systems.• Designed, implemented, and maintained Hyper-V clustered solution for the firm.• Installed, implemented, and maintained System Center Configuration Manager (SCCM) for client management solution.• Implemented Microsoft Terminal Server on Windows 2003 and Remote Desktop Services on Windows 2008 and Windows 2008 R2 servers.• Provide the second level of support for our Help Desk staffs. Show less

• To meet organization’s changing business objectives, designed Active Directory and migrated the firm’s network from Novell to Microsoft technology; became an expert in Microsoft technologies and earned several Microsoft certifications.• Designed and implemented Microsoft Exchange Management solution. Migrated users from Novell GroupWise to Microsoft Exchange Technology.• Implemented RightFax to save money by reducing paper, phone lines, modems, stand-alone fax machines, and related… Show more • To meet organization’s changing business objectives, designed Active Directory and migrated the firm’s network from Novell to Microsoft technology; became an expert in Microsoft technologies and earned several Microsoft certifications.• Designed and implemented Microsoft Exchange Management solution. Migrated users from Novell GroupWise to Microsoft Exchange Technology.• Implemented RightFax to save money by reducing paper, phone lines, modems, stand-alone fax machines, and related supplies. At the same time, it increased productivity by allowing users to fax directly from business applications and receive faxes to their mailboxes.• Configured and managed multiple WatchGuard and SonicWall firewalls; managed firm’s Internet content filtering and VPN gateway. • Implemented Backup Strategy and Backup solution using Backup Exec.• Maintained, supported, and updated Novell IntranetWare and Netware servers.• Maintained, supported, and updated Novell Groupwise server.• Implemented and supported Novell eDirectory.• Implemented and supported Novell BorderManager server.• Implemented and supported Zenworks server.• Implemented and supported Novell DNS and DHCP solutions for the firm.• Created, deleted, and managed users, security groups, and other Novell Directory and Groupwise objects.• Lead design, deployment, and maintenance of a Citrix Server to create remote connection solution for the firm. • Provide the second level of support for our Help Desk staffs. Show less

• Installation and configuration Windows XP workstations and laptops.• Technical Support to all firm’s employees• Support printers, scanners, and fax machines.

• Setup and upgraded computers with Windows 3.0-95.• Troubleshoot computer problems.