Igor Locatelli Email & Phone Number

Torino, Italia

Sales Used Cars Zone Manager for different brandsFormer After Sales Customer Satisfaction Manager for premium brands

Turin Area, Italy

I developed different complex projects regarding Dealer business model review and Network Development, aiming to the increase of gross profit in all the dealer business units (luxury and mass brands - more than 50 Dealers).The final results are achieved by analyzing financial and economical KPI's, developing specific training, coaching and change management activities, reviewing organizational and operational models and adopting performance optimization for sales, after sales, marketing and back office management.Project management of complex projects and business development on clients and prospects are also part of my daily jobMain Projects: - Used Car Area Manager North West Italy: 8 Dealers, used car process implementation and profit increase through coaching and commercial support- Dealer profit and process improvement for a German automotive luxury brand (Italian market piloting and roll out: 33 dealers)- Dealer profit improvement for a Korean automotive brand (Pilot for Italian and Brazilian Markets)- Customer Satisfaction improvement project for a Czech automotive brand- Dealer Market exploitation project for a German automotive luxury brand- Used Car process and profit improvement process for a German automotive brand

Turin Area, Italy

As a Network Development specialist I had the occasion to review a multi-brand sales process and several internal processes through best practice collection and analysis. Defining a thorough process that included lead detection, product presentation, test drive, product configuration, economic and service negotiation, follow up and lead management. Business analysis and Management reporting through economic and qualitative data gathering from different departments (Network Development from diverse Countries, Sales, Product planning, Training, etc.) was another of my role duties.

Milan Area, Italy

Change management consulting and process re-engineering for the automotive industry.Responsibilities:• Assessment, definition and implementation of both internal and customer oriented processes;• Sales and after sales process definition and improvement; • Marketing planning support;• On field coaching.Projects:• Development of a Dealer Network Management and Coaching program aimed to increase sales and service quality (after sales)Retail standard auditing;• After Sales processes assessment and coaching to improve customer experience and profitability• Sales Processes redesign in order to create a premium experience for the customer• CRM and customer satisfaction process definition and implementation;

Milan, Italy

Demand management & project management for Customer Base initiatives with focus on marketing and business intelligence with the task to oversee, as Technical Account, several projects up to 1mio € in valueResponsibilities:• Requirements analysis, refinement and negotiation with the internal Customer• Project team set up and coordination of the design process• Accountable for cost estimation and feasibility analysis both in short track and stage gate processes

Milan Area, Italy

Management consulting in the Telco industry.• Demand management;• Business analysis;• Project management;• Business processes modelling.

Laurea Specialistica (M.Sc Equivalent, Isced 5)

Isced 3A