Igor Lopes Email & Phone Number

State Of São Paulo, Brazil

Reporting To The Senior Global Manager In The USA

• Reporting to the Senior Global Manager in the USA
• Responsible for security, updating, availability, performance and support for changes, incidents and problems in corporate applications and for external customers.
• Responsible for all LATAM applications availability and performance.
• Led cross-functional teams in complex application implementation projects, ensuring on-time and on-budget delivery, while maintaining high quality standards.
• Direct involvement in incidents, problems, change and service requests management.
• Change management process coordination, ensuring that all IT systems and infrastructure changes are evaluated, planned and implemented in a controlled manner, minimizing risks and services interruptions.

São Paulo, Brazil

• Reporting to the National Infrastructure Manager
• Systems/applications performance problems identification and resolution, resulting in a significant improvement in application response time and operational efficiency;
• Direct involvement in Incidents, Service, Problems and Change Requests management.Main achievements
• High availability middleware architecture support and implementation, ensuring a approximately 99% continuous availability for the organization's critical applications, reducing financial loss risk and increasing.
• Expert technical support to development and operations teams, resolving complex issues, guiding on best practices, and empowering teammates with specialized training in middleware technologies, resulting in increased.

São Paulo, Brazil

• Reporting to the National ITSM Manager
• Leadership of a 10 consultants team, responsible for generate and provide all necessary managing controls for Claro Brasil's Support and IT Infrastructure teams.
• Responsible for developing dashboards and maintaining applications for publishing volumes teams.
• Version control tool administration, essential for all technology teams, integrating it into the change management process.
• Negotiation, establishment and monitoring of service level agreements (SLAs) with internal and external customers, ensuring that IT services meet the agreed quality and performance requirements.
• Continuous improvement initiatives conduction to optimize processes, increase operational efficiency and improve IT services quality, using methodologies such as the Deming Cycle (PDCA) and trend analysis.