Reporting to the Senior Global Manager in the USA• Responsible for security, updating, availability, performance and support for changes, incidents and problems in corporate applications and for external customers.• Responsible for all LATAM applications availability and performance.• Led cross-functional teams in complex application implementation projects, ensuring on-time and on-budget delivery, while maintaining high quality standards.• Direct involvement in incidents, problems, change and service requests management.• Change management process coordination, ensuring that all IT systems and infrastructure changes are evaluated, planned and implemented in a controlled manner, minimizing risks and services interruptions.• Expert guidance and support for senior management on information technology strategies, helping to shape the company's future direction and align IT objectives with business objectives.Main achievements- Leadership of all applications and services migration, from local data centers in Latin America to Dallas and Ashburn, in the USA. Security layers update and improvement, resulting in reduced infrastructure support and software licensing costs.- Service account strict password compliance policies implementation, ensuring all accounts comply with the highest security standards and reducing security breaches risk.

Reporting to the National Infrastructure Manager• Systems/applications performance problems identification and resolution, resulting in a significant improvement in application response time and operational efficiency;• Direct involvement in Incidents, Service, Problems and Change Requests management.Main achievements• High availability middleware architecture support and implementation, ensuring a approximately 99% continuous availability for the organization's critical applications, reducing financial loss risk and increasing customer satisfaction.• Expert technical support to development and operations teams, resolving complex issues, guiding on best practices, and empowering teammates with specialized training in middleware technologies, resulting in increased operational efficiency and the team's ability to address technical challenges.

Reporting to the National ITSM Manager• Leadership of a 10 consultants team, responsible for generate and provide all necessary managing controls for Claro Brasil's Support and IT Infrastructure teams.• Responsible for developing dashboards and maintaining applications for publishing volumes teams.• Version control tool administration, essential for all technology teams, integrating it into the change management process.• Negotiation, establishment and monitoring of service level agreements (SLAs) with internal and external customers, ensuring that IT services meet the agreed quality and performance requirements.• Continuous improvement initiatives conduction to optimize processes, increase operational efficiency and improve IT services quality, using methodologies such as the Deming Cycle (PDCA) and trend analysis.