A results-oriented consultant with an extensive background in the telecommunications industry, possessing over 10 years of managerial experience. Commits to service and business design, with comprehensive expertise in sales excellence, customer relationship management, and business process improvement.Demonstrates a proven track record of successful collaboration with senior level managers, leveraging an innovative mindset to identify growth opportunities and design human-centered services and business strategies.Holds an international MBA and is currently pursuing a PhD focused on Customer Experience and Service Design, demonstrating a strong commitment to advancing knowledge and best practices in the field.