I was focused on enhancing the production of key products for the retail operation in Brazil, through analyzes involving mix of portfolios and spreads, in addition to participating in the project of automation of the results processes.

Analyzes based on Retail Results, involving the processes: • Monthly forecast; • Annual budget; • Planning of three-year goals; • Development of materials to the VP; • Handling of production bases.

• Analysis and resolution of incidents and problems based on the ITIL concept; • Development of Quality Indicators for Service Level and Technical Implementations - CIO Team; • Implementation of the BS / TS catalog for the Bank's services; • Technology project portfolio management.

• Analysis and resolution of incidents and problems based on the ITIL concept; • Creation of indicators for the Incident Management team - CIO staff; • Analysis of the HP OpenView ServiceCenter database.

I was responsible for making after-sales for customers who acquired a consortium; I developed indicators for monitoring customers after contacting them.