Igor Oliveira Email & Phone Number

São Paulo, São Paulo

I was focused on enhancing the production of key products for the retail operation in Brazil, through analyzes involving mix of portfolios and spreads, in addition to participating in the project of automation of the results processes.

São Paulo E Região, Brasil

• Analyzes based on Retail Results, involving the processes:
• Monthly forecast;
• Annual budget;
• Planning of three-year goals;
• Development of materials to the VP;
• Handling of production bases.

São Paulo, Brazil

• Analysis and resolution of incidents and problems based on the ITIL concept;
• Development of Quality Indicators for Service Level and Technical Implementations - CIO Team;
• Implementation of the BS / TS catalog for the Bank's services;
• Technology project portfolio management.

São Paulo, Brazil

• Analysis and resolution of incidents and problems based on the ITIL concept;
• Creation of indicators for the Incident Management team - CIO staff;
• Analysis of the HP OpenView ServiceCenter database.

São Paulo, Brazil

I was responsible for making after-sales for customers who acquired a consortium; I developed indicators for monitoring customers after contacting them.