Igor Nogueira Email & Phone Number

World

Belo Horizonte Area, Brazil

Building new paths of success for our customers.

World

Belo Horizonte, Minas Gerais, Brazil

Belo Horizonte Area, Brazil

Leader of IT-One Managed Services delivery team, people manager, working on area strategy to expand our marketshare, developing more competitive offers, generating team efficiency using Agile Methods, Analytics and Automation to grown following an optimized way to provide ours customers the best services, cost reduction, helping then to focus on their core.

Belo Horizonte Area, Brazil

Coordinator of IT-One Managed Services operations teamHere below are the goals and the most relevant actions performed:- Restructuring the Managed services area- Rebuilding the current traditional Offers- New managed services Offers were created alligned to Digital transformation market- Provided Upselling contracts increasing the revenue ticketing.

Belo Horizonte Area, Brazil

Applied Agile Methods, techniques, practices and values, developing ways to enhance the team communication, integration, productivity and quality to go to another level of delivery. Here below are the goals and the most relevant actions performed:- Worked as the Scrum master of the T.U.T.O.R. Digital Education Platform Objectives of T.U.T.O.R Platform.

Belo Horizonte Area, Brazil

Performed delivery demand analytics, identifying and coordinating execution of defect prevention plans, drive reduce costs plans, ensure team performance quality, driving improvement projects, implementing and maintaining best practices and standard quality procedures on all parts of the team, analyze process behavior, ensure and provide quality.

Belo Horizonte Area, Brazil

In Parallel of DA Job Role, I was nominated as 24x7 Team CoordinatorHere below are the goals and the most relevant actions performed:- 24x7 Rebuild, defining rules to protect our support providing safety for client business- 24x7 Wiki rebuild to provide documentation, process and procedures orientation.- Operational Defined buckets, a better understanding.

Tivoli ITM, HP Openview and NetIQ Specialist providing infrastructure support on more than 70 customers around the World. Here some of the customers supported:Disney, Novartis, AstraZeneca, Carlson, Morgan Stanley, Panasonic, Hess, Target, Circuit City, GAP, Michelin.Most Relevant actions:- Avoided environment vulnerability - Applied defect prevention to.

Belo Horizonte Area, Brazil

Worked as a trainee and the main goal was be part of the team responsible for new ERP Software deployment, something super new at that time that helped a lot the company to be faster, controlled, organized, optimized to grow on their business, wasn't just a software deployment, it was culture mindset change, very proud to be part of that.

Minas Gerais

Act providing Outsourcing Services as a Systems Consultant for Banks- Responsible for Deployment and maintenance of Banks Payroll and Bills General Software - Software trainings for end user

Belo Horizonte Area, Brazil

Maintenance of hardware and software including:- Desktop- Notebooks- Network Devices

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations, 96

Activities and Societies: Business Plan: I10 Complexo EsportivoMBA of Business Management

Graduate Study (Pós Graduação), Business Management With Focus On It, 97 Points Of 100

Graduate Study of Business Management focused on IT

Graduated, Computer Information Tecnology