Igor Henrique Romer Email & Phone Number

Florianópolis - Sc

Implementation and support of CRM for B2B clients, including business process automation and operations monitoring to ensure the availability and efficiency of solutions.Hands-on experience in technical support across Level 1, Level 2, and Level 3, conducting log analysis and utilizing knowledge bases in line with service level agreements (SLAs).Management of the ticket lifecycle and execution of retention and engagement actions to prevent churn.Providing feedback to the development team based on support KPIs and direct interaction with clients through helpdesk and phone support.Mapping of operational and commercial processes, identifying opportunities for automation and continuous improvement.Responsible for the activation, adoption, and expansion of Bitrix24 usage, helping clients maximize the value of the tool through customization and integration of new modules.Developing Bitrix24 expansion strategies within clients' operations, increasing platform utilization and generating new business opportunities.

Florianópolis, Santa Catarina, Brazil

Configuration and customization of Bitrix24 CRM to optimize business and operational workflows.User training to ensure satisfaction and promote process automation.Process mapping and workflow creation for continuous improvement and efficiency.KPI analysis and strategic report preparation with insights for management decisions.

Florianópolis, Santa Catarina, Brasil

Atendimento a Clientes:Atendimento via chat, e-mail, telefone e videoconferência (em português e inglês).Resolução de dúvidas e problemas técnicos, além de identificar as necessidades dos clientes e propor soluções.Realização de upsell e cross-sell durante interações estratégicas.Criação de conteúdo e material de apoio para clientes e Central de Ajuda.Instalação e suporte de integrações via API (Bitrix24 e RD Station)Atuação Interna:Suporte às equipes internas para resolução de casos críticos.Estruturação de processos, definição de SLAs e OKRs.

Florianópolis, Santa Catarina, Brasil

Atendimento em nível 1 via chat, solucionando dúvidas sobre a plataforma Bitrix24 e aplicativos integrados.Encaminhamento de casos complexos para os níveis superiores de suporte.

Florianopolis

Florianópolis Area, Brazil

Participation in the development of projects, working in the area of ​​game design, project management and programming, using the game engine Unity.

Florianópolis Area, Brazil

Participation in the development of a game project using the game engine Unity3D, involving programming, building scenarios and characters. The project was finalized in December 2016.

Game Design And Digital Entertainment, Game And Interactive Media Design

Design And Development Of Vr Games, Computer Games And Programming Skills

Digital game development course, focused on 3D modeling, character development, scenarios and also scripts.