Igor Weisheimer Email & Phone Number

Brazil

Technical Support Network Security for Sophos at LATAM.- Specialized in handling complex technical issues, serving as a point of escalation for intricate problem resolution and client satisfaction.- Provided mentorship to Level 1 engineers, contributing to their professional growth and ensuring a high standard of technical proficiency within the team.-Provided top-tier technical support, addressing and resolving client queries on Sophos products and solutions.-Demonstrated advanced skills in linux, python, shell scripting and bash scripting, enhancing efficiency in issue resolution and secure environment deployment.-Offered trilingual technical support in English, Spanish, and Portuguese, catering to a diverse clientele.-Specialized in the practical deployment and troubleshooting of Sophos cybersecurity technologies, including Firewalls, switches, routers, ZTNA, E-mail security, Access Points, Cloud security and several security solutions from Sophos Portfolio -Applied expertise in network design to resolve connectivity issues and enhance overall infrastructure scenarios.

-Collaborating with the sales team to understand customer requirements.-Providing technical expertise during the pre-sales process.-Designing security solutions based on Cisco's products and services.-Evaluating and recommending security architectures.-Offering comprehensive technical support to internal teams and global partners.-Staying updated on Cisco's security products and technologies.

Pontal Do Paraná, Paraná, Brasil

-Technical Support: Provided personalized assistance for client inquiries and issue resolution.-User Account Management: Managed user accounts, ensuring seamless access aligned with client needs.-Security Consultation: Advised clients on security measures, updates, and best practices.

-Collaborated with professionals, provided end-user support, and resolved issues.-Ensured compliance with organizational policies and industry regulations.-Diagnosed and resolved hardware, software, and network issues promptly.

Software Development And Analysis, Computer Software Engineering

Activities and Societies: Software Development

Cs50: Introduction To Computer Science, Computer Science