Ian Green - Ccnp Email & Phone Number

Greater Toronto Area, Canada

Toronto, Canada Area

Mississauga

● Performing Quality control on returned Phones and tablets● Imaging and configuration of PCS and Tablets for commercial customers● Processing of customer Orders

Kingston, Jamaica

• Designed, implemented and maintained the Local Area Network, Wide Area Network, Voice OverIP (VOIP) Telephone System and IVR • Monitored and maintained the company’s group Call Centre applications and servers• Performed software Upgrade and installed software patches on Servers and client PCs• Resolved DHCP/DNS Related issues across the network• Administrator for Genesys Contact Centre Genesys Voice Portal (GVP) and CXM• Reviewed, designed and updated LAN and… Show more • Designed, implemented and maintained the Local Area Network, Wide Area Network, Voice OverIP (VOIP) Telephone System and IVR • Monitored and maintained the company’s group Call Centre applications and servers• Performed software Upgrade and installed software patches on Servers and client PCs• Resolved DHCP/DNS Related issues across the network• Administrator for Genesys Contact Centre Genesys Voice Portal (GVP) and CXM• Reviewed, designed and updated LAN and VOIP knowledge base and procedures• Configured and deployed Cisco Routers, Switches, WLAN Controllers, Access Points and Firewall Show less

• Managed and coordinated a staff complement of nine staff members handling an average of 6,000 calls monthly with a 98% on time • Maintained application and hardware system audit policies and procedures • Collaborated with IT Service Manager to create and implement Service Level Agreement, Operational Level Agreement and Service Catalogue for services offered by to the IT Department.• Worked closely with other IT Divisional Managers and… Show more • Managed and coordinated a staff complement of nine staff members handling an average of 6,000 calls monthly with a 98% on time • Maintained application and hardware system audit policies and procedures • Collaborated with IT Service Manager to create and implement Service Level Agreement, Operational Level Agreement and Service Catalogue for services offered by to the IT Department.• Worked closely with other IT Divisional Managers and Supervisors to ensure that Incidents, Problem and work order tickets are resolved on time and IT knowledge base is updated with the resolution for known issues.• Generated and distributed/published monthly performance reports for Management and help desk users • Collaborated with Managers from various units to design and implement IT Business Solutions for different operation and marketing initiatives. Show less

Kingston Jamaica

My time in this position was very interesting and rewarding as it allowed me to learn a lot about software integration and testing. My company being a multi national organization with multiple subsidiary companies we had to find creative and intuitive ways to bring it all together in one seamless working systemManaged and maintained the core banking application and remittance application of one of the subsidiary companies and was one of the subject matter experts that was consulted… Show more My time in this position was very interesting and rewarding as it allowed me to learn a lot about software integration and testing. My company being a multi national organization with multiple subsidiary companies we had to find creative and intuitive ways to bring it all together in one seamless working systemManaged and maintained the core banking application and remittance application of one of the subsidiary companies and was one of the subject matter experts that was consulted when changes to these systems were required. Team lead responsible for installation and configuration of the Helpdesk application and setting up of the different modules (Service Requests, Problem, Incidents Configuration Management Database etc) Show less

• Resolved first line issues for users of the software systems, computer hardware and local area network both locally and in Canada and USA. • System Administrator for HP Open view Service desk Help desk management application • Team lead responsible for the installation, testing, parameterization and implementation of HP Open view Service Desk Help desk Management application• System Administrator of Core Banking Software (Phoenix International Banking… Show more • Resolved first line issues for users of the software systems, computer hardware and local area network both locally and in Canada and USA. • System Administrator for HP Open view Service desk Help desk management application • Team lead responsible for the installation, testing, parameterization and implementation of HP Open view Service Desk Help desk Management application• System Administrator of Core Banking Software (Phoenix International Banking System)• Team Lead responsible for functional testing and implementation of Money transfer application with responsibility to setup System Administration parameters, rates and users. Responsible for Training users locally and in the USA and Canada Show less

Prepared Branch Expenditure documents to ensure timely payment of billsprepared MoneyGram and Money Transfer Reports and do month-end reconciliation.Preparation of Monthly Branch Reports and effecting other customer service duties as needed.

Opened, closed and maintained the various types of Savings and investment accounts offered by the company, and cross-sell other products to customers

Certificate, Data Networks And Telecommunications, Pending

Completion date is August 2016 This program is geared towards preparing incumbents to work in the telecommunications or Networking field..

Ontario Graduate Certificate, Project Management, Honors

Activities and Societies: Leadership Club Completed December 2015

Ccnp, Cisco Certified Networking Professional, Certificate

Activities and Societies: Routing and Switching Emphasis on Routing and Switching

Bachelor'S Degree Bsc, Computer Science With Management Studies, Honors

Studies covered System analysis and Design, Management Information Systems, Networking and Operations Management