Ian Groves Email & Phone Number

Norwich, United Kingdom

London Area, United Kingdom

• Led the operational response for a major re-procurement exercise• Largest DCC procurement which underpins the UK’s Smart Metering Network• Contributed to the options analysis in support of the HM Treasury Green Book process• Ensured that DCC operational requirements are fully represented• Supported the development of the business case and selection of the preferred sourcing option• Developed the end-to-end service performance management and reporting framework• Supported the development of the service management and governance contract schedules• Supported the development of the RFI and RFP materials and the evaluation of the bid responses• Actively involved in the evaluation and down selection of bidders

Developed a new SIAM Service Model to support the disaggregation of the incumbent, legacy, single source contractMaturity assessment of the existing IT service management processes and supported a team of process experts to develop a core set of standardised processes and Target Operating Model, ready for supplier onboardingDeveloped a new multi-supplier governance framework Developed the SIAM / Service management requirements for the new contracts and supported the legal teams with the negotiationsDeveloped an Operational Level Framework for internal Sellafield resolver groups to ensure their alignment to the overall Service Model. Developed a common set of service performance metrics across all new contracts to drive consistency, efficiency, and end to end reportingWorked collaboratively with other external consultants and suppliers to develop supplier specific service designs and operational manuals to drive ownership and accountability between Sellafield’s service delivery teams and those of the suppliersDeveloped SIAM training and communications to support Sellafield’s staff to prepare for the new ways of working as part of a wider Organisational Change Management plan

Global

Currently, I lead the development of Fujitsu’s global approach to Service Architecture, focusing on establishing a global, collaborative Service Architecture Community, with regional representation, to bring forward the “best of Fujitsu” to all Fujitsu regions. I oversee the development and integration of the Service Landscape Methodology (SLM) as a global approach to Service Design, fully aligned to Fujitsu’s global Customer Solution Lifecycle framework (CSLC). I ensure that processes are aligned with the global Service Delivery Management framework, establishing a global Centre of Excellence to support Service Managers and Service Architects to design and deliver services to customers. Key Achievements− Development of SLM artefacts and procedure documentation to align with existing methodologies and governance− Alignment of SLM to the global CSLC and the development of a role map for the key deliverables per CSLC stage− Developing a unique service decomposition Application to automate the production of the Service Landscape drawings to drive quality and consistency when aligned to the Service Design Template

United Kingdom, Belgium, Netherlands And India

I was seconded as the Lead Service Architect for a multi-regional sales campaign from initial qualification through to Transition. I played a key part in the development and launch of the Fujitsu Cross Functional Service Organisation, working closely with client stakeholders to assess current practices and integrate the framework within their organization. In addition, I served as the key interface with GDC India (Pune), negotiating the Statements of work framework and the implementation of the Operational documentation. I also championed the Service Landscape Methodology, differentiating Fujitsu’s solution during the final phase of competitive Due Diligence.Key Achievements− Being the Lead Service Architect on a major new business opportunity for Fujitsu Belgium. The largest contract awarded in Europe in 2014− Developed the Service Integration model for the customer and personally led the contract negotiations, with the customer, for the schedules concerning Governance and Service Integration− Led the introduction of a Cross Functional Service organisation into GDC – Lisbon, a new approach to place the responsibility for the processes at the heart of the operations− Positioned the Service Landscape Methodology as an emerging approach to Service Design globally and secured project development funding from Global Delivery

Stockholm, Sweden

Within this role, I led the successful delivery of a major transformation project in Sweden from initial planning stages through to system implementation and roll out. I managed and motivated global, cross-functional and multidisciplinary teams to deliver on the project objectives, as well as managing relations with 3rd party suppliers. My key areas of responsibility included devising and implementing operational processes, procedures and tools in order to enable the successful transition from the Windows 7 pilot to full production. I also led the integration of service management toolsets with client systems, working closely with clients and local operational units to ensure operational and service readiness.Key Achievements− Implementing an innovative framework for process development which has subsequently been adopted as a standard process across the Nordic region− Introducing and implementing ITIL v3 processes, procedures and work instructions for support groups− Appointed to lead the roll out team on the global deployment of Windows 7 across 11 countries and involving 14,000 end users− Recognised as a key member of the senior management team with the ability to build positive relationships at all levels and successfully negotiate key contracts

Nordics And The Uk

As Service Director, I was responsible for directing global service delivery across 34 countries within Europe, USA and the Asia Pacific region. This included overseeing the provision of a comprehensive and high quality technical support service; providing 24 x 7 service, delivering support in 7 languages and offering a single point of contact for clients. I was successful in developing strong client relationships whilst also ensuring the effective management of the site migration process across major production sites in Australia, USA and Europe.Key Achievements - Created and developed a strong and highly effective global service team to manage service delivery at both a local and regional level - Successfully led the service architecture team from the initial bid phase to full production - Personally selected as a key member of the joint governance structure between Fujitsu and the client; achieving recognition for the ability to build strong and productive client relationships

United Kingdom And Europe

I played a key role on a major Government contract to develop an end to end service integration process for Particular Needs specialised equipment, working within a secure and highly confidential environment. I devised and implemented effective strategies and initiatives to enable enhanced operational performance and profitability. I was successful in developing mutually beneficial client relationships, encouraging knowledge sharing and the application of best practice within the team in order to develop innovative and differentiated service solutions.Key Achievements - Implemented a Particular Needs catalogue which substantially reduced delivery time to end users and significantly reduced costs - Developed and implemented a new DSL service for home users and VIP users - Reviewed internal hosting and networking costs and identified annual savings of over £500k per annum - Assisted Fujitsu Norway to secure significant new business including a major global account

United Kingdom

Established a new sales team to identify and secure new business within the manufacturing and travel sectorsResponsible for developing and articulating the value proposition towards the customerProviding the bridge between sales and the capability units to ensure understanding of the customers' needs and the critical review of the proposed solutions

Mba, Master Of Business Administration

Itil V3 Expert

Pharmacy