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I have been building consumer facing applications as a product manager and founder for 9 years. At Capital One, I have supported a mission critical product portfolio across account management, transaction experiences, financial health and credit card applications. I am comfortable with tackling complex problems by implementing roadmaps to ship, test, learn and iterate quickly. I enjoy working with and helping build high performing cross functional teams.
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Product LeadUs MobileNew York, Ny, Us
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Senior Product Manager, Credit Card Decisioning PlatformCapital One Jan 2024 - PresentMclean, Va, Us- Own the credit card application data system of record, APIs and data streams that validate, store, and facilitate access to ~40K applications per day, supporting decisioning, analytics, regulatory and marketing use cases.- Collaborating on the pre-approval card application experience that determines eligibility without a hard credit check, improving application submission and conversion rates- Exploring improved onboarding process, self service capabilities and configurability to the platform, reducing time to market for new products -
Senior Product Manager, Bank Transactions Experiences & Financial HealthCapital One Jul 2022 - Dec 2023Mclean, Va, Us- Led the development of an upcoming Card/Bank joint recurring expense management feature, designed to help customers manage subscriptions and anticipate future cash flows.- Revamped ‘Scheduled & Past Transactions’ feature to improve user experience, consistency across devices, and extensibility for future enhancements, increasing NPS score from 40 to 70. - Conducted experiments to determine impact of an ML powered upcoming shortfall alert on transaction decline rates and overdraft coverage enrollment.
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Product Manager, Bank Customer RelationshipsCapital One Jan 2021 - Jun 2022Mclean, Va, Us- Increased beneficiary adoption among active customers by improving feature awareness, findability and usability, reducing FDIC under-insured deposits by 8%.- Addressed common customer and associate pain points for internal trust management feature, reducing production support requests by 75% and improving case handle times. - Built an internal workflow to efficiently add and update fiduciary relationships on bank accounts, enhancing compliance and streamlining operational processes.
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Associate Product Manager, Bank Account Management And Digital PaymentsCapital One Jun 2019 - Dec 2020Mclean, Va, Us- Collaborated on user research, design, and development of temporary digital cards when physical cards are reported lost or stolen, preventing customer spend disruptions and reducing expedited card shipping costs by $3M annually.- Launched a revamped experience for customers to add and manage joint holders after account opening, increasing joint invitations sent by 10% and invitation conversion rate by 17%.
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Investor & AdvisorVarious Startups Jan 2023 - Present -
Operations And StrategyAcuity Accounting Jun 2017 - Jun 2018Atlanta, Ga, Us- Lead product strategy to identify and build a focused practice in specific industry verticals.- Implemented and rolled out new software for subscription, billing and customer service.- Standardized brand image and messaging across all customer touchpoints. -
Founder & CeoFliwheel.Co Jun 2013 - Jun 2017- Developed an online car export marketplace to facilitate transactions between overseas buyers and US dealers of new and used vehicles, monetized by providing export logistics to buyers.- Led a team of developers to build a user-friendly and scalable online platform with functionality to handle the vehicle sale, purchase and export process.- Utilized multiple marketing channels, growing organic traffic to over 10K unique visitors per month; facilitated the purchase and export of over 1500 vehicles worth ~$15MM. -
Investment Banking AnalystWells Fargo Securities Jun 2011 - Jun 2013San Francisco, California, UsHandled deal origination and execution including financial modeling, valuation, due diligence, preparation of transaction marketing materials and company and industry research. -
Financial Analyst, Global Client GroupBlackrock Jun 2010 - Aug 2010New York, Ny, UsSupported client relationship management by analyzing investment portfolios and market trends. Created reports and presentations to assist business development and optimize client engagement.
Ihab Pothiawala Skills
Ihab Pothiawala Education Details
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Cornell TechMaster Of Business Administration - Mba -
Cornell UniversityCornell Tech
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University Of Michigan - Stephen M. Ross School Of BusinessBachelor Of Business Administration - Bba
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Karachi Grammar SchoolA Levels
Frequently Asked Questions about Ihab Pothiawala
What company does Ihab Pothiawala work for?
Ihab Pothiawala works for Us Mobile
What is Ihab Pothiawala's role at the current company?
Ihab Pothiawala's current role is Product Lead.
What is Ihab Pothiawala's email address?
Ihab Pothiawala's email address is ih****@****one.com
What is Ihab Pothiawala's direct phone number?
Ihab Pothiawala's direct phone number is +173470*****
What schools did Ihab Pothiawala attend?
Ihab Pothiawala attended Cornell Tech, Cornell University, University Of Michigan - Stephen M. Ross School Of Business, Karachi Grammar School.
What skills is Ihab Pothiawala known for?
Ihab Pothiawala has skills like Corporate Finance, Investment Banking, Financial Modeling, Financial Analysis, Valuation, Bloomberg, Investments, Capital Markets, Fixed Income, Due Diligence, Private Equity, Equities.
Who are Ihab Pothiawala's colleagues?
Ihab Pothiawala's colleagues are Junaid K., Muhammad Farman Ahmed Akhund, Manal Abid, Saif Ahmed, Hasnain Raza Rajani, Hassan Raza, Jazib Hussain.
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