Ihab Pothiawala Email & Phone Number

New York, Ny, Us

Mclean, Va, Us

- Own the credit card application data system of record, APIs and data streams that validate, store, and facilitate access to ~40K applications per day, supporting decisioning, analytics, regulatory and marketing use cases.- Collaborating on the pre-approval card application experience that determines eligibility without a hard credit check, improving application submission and conversion rates- Exploring improved onboarding process, self service capabilities and configurability to the platform, reducing time to market for new products

Mclean, Va, Us

- Led the development of an upcoming Card/Bank joint recurring expense management feature, designed to help customers manage subscriptions and anticipate future cash flows.- Revamped ‘Scheduled & Past Transactions’ feature to improve user experience, consistency across devices, and extensibility for future enhancements, increasing NPS score from 40 to 70. - Conducted experiments to determine impact of an ML powered upcoming shortfall alert on transaction decline rates and overdraft coverage enrollment.

Mclean, Va, Us

- Increased beneficiary adoption among active customers by improving feature awareness, findability and usability, reducing FDIC under-insured deposits by 8%.- Addressed common customer and associate pain points for internal trust management feature, reducing production support requests by 75% and improving case handle times. - Built an internal workflow to efficiently add and update fiduciary relationships on bank accounts, enhancing compliance and streamlining operational processes.

Mclean, Va, Us

- Collaborated on user research, design, and development of temporary digital cards when physical cards are reported lost or stolen, preventing customer spend disruptions and reducing expedited card shipping costs by $3M annually.- Launched a revamped experience for customers to add and manage joint holders after account opening, increasing joint invitations sent by 10% and invitation conversion rate by 17%.

Atlanta, Ga, Us

- Lead product strategy to identify and build a focused practice in specific industry verticals.- Implemented and rolled out new software for subscription, billing and customer service.- Standardized brand image and messaging across all customer touchpoints.

- Developed an online car export marketplace to facilitate transactions between overseas buyers and US dealers of new and used vehicles, monetized by providing export logistics to buyers.- Led a team of developers to build a user-friendly and scalable online platform with functionality to handle the vehicle sale, purchase and export process.- Utilized multiple marketing channels, growing organic traffic to over 10K unique visitors per month; facilitated the purchase and export of over 1500 vehicles worth ~$15MM.

San Francisco, California, Us

Handled deal origination and execution including financial modeling, valuation, due diligence, preparation of transaction marketing materials and company and industry research.

New York, Ny, Us

Supported client relationship management by analyzing investment portfolios and market trends. Created reports and presentations to assist business development and optimize client engagement.

Master Of Business Administration - Mba

Master Of Business Administration - Mba, Cornell Tech

Bachelor Of Business Administration - Bba

A Levels