Henry Bickel Email & Phone Number

Columbia, South Carolina, United States

As an IT Help Desk Technician, I spearhead key technology initiatives that enhance the efficiency and security of Columbia’s city operations. Notably, I led the deployment of over 200 cellular devices, ensuring seamless communication for city employees across multiple departments. My collaboration with AT&T and FirstNet on complex cellular plans and data migrations showcases my ability to manage large-scale projects with precision. I played a crucial role in outfitting police vehicles with cutting-edge technology, including configuring MDT laptops, NFC readers, and network settings. My efforts have directly supported emergency operations, contributing to the city's preparedness during national weather emergencies. My commitment to excellence is reflected in my recent performance review, where I was rated as "Exceeds Expectations."

Columbia, South Carolina, United States

Since 2016, I've successfully built and managed the iHenried YouTube channel, delivering high-quality tech review content that resonates with a diverse audience. My role encompasses the entire production process, from conceptualizing video ideas to post-production, where I apply my skills in video editing, animation, and logo design. I've developed a deep understanding of lighting techniques, ensuring each video is visually appealing and professionally polished. My proactive approach to social media management and strategic promotions has significantly increased channel visibility and engagement, fostering a growing community of tech enthusiasts.

In my role as a freelance video editor, I contributed to the production of engaging consumer beauty product reviews for Jamie Woody's YouTube Channel. I enhanced video content by creating seamless transitions, adding motion effects, and optimizing lighting to elevate the overall visual experience. I also played a key role in scheduling video releases and meticulously edited multiple scenes to craft cohesive and compelling final products. My work ensured that the videos met high standards of quality and professionalism.

Columbia, South Carolina, United States

At Geek Squad, I established myself as the go-to Apple smartphone repair expert, known for my precision and speed in handling complex repairs. My certifications in Apple product repair and consultation services allowed me to deliver exceptional service, earning me the Employee of the Month award twice in 2022. I expanded my technical repertoire to include PC repairs, networking solutions, and home theater installations, consistently delivering high-quality results. My customer-first approach and technical acumen solidified my reputation as a trusted technology advisor.

South Carolina, United States

As an Inside Lawn & Garden Associate, I excelled in delivering exceptional customer service by assisting customers with product inquiries, guiding them to the right items, and providing tailored recommendations. I played a crucial role in maintaining accurate inventory through regular stock counts and restocking efforts. Additionally, I contributed to the store's sales goals by creating visually appealing displays that attracted customer attention. My experience also includes operating equipment like forklifts and pallet jacks, ensuring the safe and efficient organization of merchandise.

Columbia, South Carolina, United States

As Operations and Service Manager at Simply Mac, I drove store success through a combination of technical expertise, leadership, and customer-centric strategies. I was the top-selling technician company-wide in 2019, leveraging my advanced skills in Apple device repair and sales acumen. My role encompassed managing a high-performing service department, improving network performance, and maintaining top-tier Apple CSAT scores. My ability to cross-sell and provide comprehensive technical support contributed significantly to the store’s overall growth and customer satisfaction.

Roswell, Georgia

During my tenure at Office Depot OfficeMax, I played a pivotal role in transforming the Tech Services Department into a high-performing unit. I was instrumental in launching the store's cell phone repair program, quickly becoming the leading technician in the region for repair volume and quality. My leadership extended to overseeing the copy and print department, driving significant increases in both sales and operational efficiency. My passion for technology and customer service was evident in my consistent recognition as Employee of the Month, and my promotion to management.