Ivy Horng Email & Phone Number

Supporting merchandising and engineering teams through trainings on internal tools and processes, troubleshooting issues, testing new tools features, making configuration changes, and building campaigns published to the Play Store

Mountain View, California, United States

• Knowledge Management lead - developed and maintained a full repository of training and reference materials for members across Google TechOps global team
• Developed training plans for Google TechOps Program's onboarding and refresh training
• Coordinated training with regional site leads and Subject Matter Experts
• Transitioned the team to Salesforce CRM involving learning the tool, documenting the process, and training the team in a 2-week period. As a result, the team handles 30 new cases a day without creating any negative.
• Set the team up for success through fast, consistent, and accurate turnaround on handling assigned bugs to identify and implement improvements to training processes.

Mountain View, California

• Reviewed Google Play Store apps from partner companies and provided feedback, as well as follow-up consultations and assistance, to developers on ways to improve their apps in order to qualify for featuring on the Play.
• Provided localization feedback, coordinating with language consultants throughout the global team
• Provided TechOps expertise on various Android devices such as phones, tablets, Cardboard, TV, Auto, Wear, and more
• Frontrunner for reviews on new technologies such as Daydream VR and AR
• Additionally served as content reviewer for Music, Tablets, Designed for Families teams, and other projects as needed

San Francisco Bay Area

• Produced localized (Japanese to English) and original content for mobile apps
• Maintained Japanese and English correspondence between team members (producers, engineers, designers, assistants) and contractors to meet project deadlines
• Trained QA and Associate Producer Assistants on workflows
• Project Management, KPI Management, proposals for improvement, and follow-up on processes
• QA for mobile apps
• Customer Support

• Content and event planning for social game sites
• Japanese and English correspondence between U.S. and Japan team members
• Translation and localization of Japanese content to provide to an international audience
• Worked closely with all staff, including designers, system engineers, and customer service
• Social media outreach for promoting content and community management - weekly newsletters, Facebook/Twitter updates, blog posts
• QA for new web content before public release

Kalamazoo, Michigan Area

• Billing office assistance
• Visiting patients, providing comfort and performing through expressive arts
• Piano and violin performances

• Professional event planning and organizing
• Liaison between private and public organizations
• Advocated business owners and coordinated with legislators
• General office duties and front desk coverage

Guangzhou, Guangdong, China

• Worked as an assisting agent to sell products from factory to international clients
• Creation of rubber and latex dog toy designs

Bachelor Of Arts (Ba), Asian Studies/Civilization

Activities and Societies: Member of Japanese National Honor Society

Master Of Public Administration (M.P.A.)