As an IT Coordinator, I lead teams and manage projects for clients of all sizes. My specialties include cloud migration, implementation of identity management solutions, and team training to provide superior customer service. I have extensive experience with AWS, Azure, and Google, as well as ticketing tools such as Jira and Freshdesk.During my tenure, I spearheaded the migration of on-premise servers to the cloud, utilizing AWS, Azure, and Google Cloud, resulting in cost reduction and improved efficiency for the IT team. I also implemented identity management solutions such as Jumpcloud and Single Sign-On, simplifying the authentication process for users.I manage teams at different levels (N1, N2, Field, and client-based), monitoring performance and providing training and support to enhance customer service quality. I leverage tools like Freshdesk, Milvus, and Jira to automate processes and boost team efficiency.Furthermore, I keep the team updated on security best practices and train them to handle security incidents. My ability to lead teams and manage projects ensures that clients receive high-quality service and efficiency from the IT team.

I have worked on various projects, including Casas Bahia, Ponto Frio, and OI, providing technical support and troubleshooting internet issues, router and access point configurations, and mobile device setup. I conducted diagnostics on technical issues and provided quick and effective solutions to maintain customer satisfaction. I collaborated with other analysts and developers to ensure system integrity and minimize downtime. For instance, I helped resolve internet issues for thousands of customers and delivered quality technical support, achieving high customer satisfaction rates.

I participated in various training sessions and missions that honed my skills in security operations in conflict areas. Consequently, I am proficient in ensuring law and order in challenging situations. Additionally, I underwent firearm training, enhancing my ability to handle weapons safely and accurately. During my tenure at the battalion, I took part in presidential security missions, adhering to security protocols at public events and ensuring the protection of dignitaries. I also contributed to the transportation and maintenance of weapons, equipment, and supplies, ensuring the efficiency and safety of the battalion in its operations.

As a support technician, I worked with remote access to troubleshoot user issues, resolve server problems, and provide on-site assistance. My primary responsibilities included:Remote assistance for users, aiding them in resolving software, hardware, and network-related issues using remote access tools.Identification and resolution of server issues, including operating system configuration, applications, and services.On-site support for more complex issues such as hardware problems or software installations.Management of support tickets, prioritizing and escalating cases as needed.

As a computer instructor, I had the opportunity to teach classes on the Microsoft Office suite and Windows, as well as assist students in improving their information technology skills.My responsibilities included:Planning and conducting classes on Microsoft Office and Windows concepts, including Word, Excel, PowerPoint, Access, among others.Developing and adapting teaching materials for classes, including handouts, slides, and exercises, aiming to facilitate student learning.Assessing students' performance regarding the concepts learned, grading assignments and exercises, and providing constructive feedback to help them improve their skills.Providing technical support to students, assisting them in troubleshooting issues related to the use of Microsoft Office and Windows.