Inderdeep Singh Email & Phone Number

Ottawa, Ontario, Canada

Mississauga, Ontario, Canada

Brampton, On, Canada

•Work closely with the Operations and Development Team to recommend and implement process improvement initiatives. Designing KPI and metrics to measure ROI.•Ensuring clean and accurate documentation that includes aspects, such as Business Requirements Documents (BRD), Functional Requirements Documents (FRD), technical specifications, Use Cases and Test results.•Lesion routinely with various stakeholders to determine the status and efficiency of new initiatives.•Develop business cases and project summaries; prepare needs analysis and problem definition; identify current state, desired future state, and gap.•Design reports and implements predictive models for a better understanding of usage, consumption and expenses for resources. Develop algorithms to utilize diverse sources of data to predict demands, risk and product performance.•Design, Deliver and evaluate training programs for Carrier, Factoring firms and Drivers that focused on User experience, communication, supervision and problem-solving.

New Delhi, Delhi, India

• Interacted with clients and stakeholders to understand their business needs and objectives. • Conducted elicitation and documented business requirements using various techniques such as interviews, document analysis, requirement workshops and prototypes with stakeholders. • Documented Use Case Scenarios, Activity Diagrams to show current and future interactions between users and systems and develop user stories and process flows for better visualization.• Researched, reviewed and analyzed the effectiveness and efficiency of existing Processes and developed strategies in leveraging those processes (ERP).• Reported daily execution and defect reports to development and QA teams in JIRA with priorities and severities• Facilitated Status meeting, presenting the Status report to client and internal team.• Conduct periodical assessments to ensure the functioning of the system and solicit feedback.

New Delhi, Delhi, India

• Conducted periodical assessments to ensure the functioning of the system and solicit feedback.• Analyzed data to understand factors affecting KPIs, finding solutions to improve Business performance by conducting analysis on available data and providing analytical reports to the Senior BA and Management.• Performing Functionality testing such as database testing, CheckSum and validating the data for test Participants.• Executing daily operational processes including issue detection, triage and resolution.• Included in Business Acceptance testing and Scope Validation by assisting BA on various scenarios.

New Delhi Area, India

Develop, Plan, Organize and Manage events which include cultural and Art related Exhibits and Shows

Post Graduate Diploma

Bachelor'S Degree