Ijaz Chatha Email & Phone Number

Richmond Hill, Ontario, Canada

Richmond Hill

•Develop business cases to innovate current processes and workflows related to cost flow and vendor program management to improve operational efficiency.•Develop reports in Power BI to estimate projected incoming rebates (Deal Registrations, Volume Rebates, etc.). Also created reports to monitor flagged customer accounts with margin discrepancies, and review workflows and implementation strategies •Developing project documentation, process maps/ documentation (ISO standard), and customer engagement plans and agreements •Review of Microsoft Power BI and CRM dashboards to analyze current opportunities and forecasted projections to drive the business by means of deal registration, volume rebates, and pricing strategies.•Work closely with sales and account executives to understand customer contracts, forecasts and deliverables, to implement pricing strategies and automation with regards to the order entry process and fulfillment.•Negotiate contract renewals, pricing uplifts, and supply chain constraints with vendor managers

Richmond Hill

• Implemented an ERP system into the organization to streamline processes and increase efficiency. Worked on establishing an inventory management system where data is managed in real time.• Achieving 38.6% in efficiency while bringing a 8.4% in cost reduction in inventory management by redesigning the standard operating and business process and investing in new scanning and transfer equipment, resulting in reduced lead times to product availability.•Accomplishing significant reduction in time in record retail management trends by 83.33%, by creating a new data entry matrix on open source spreadsheet for upper management to track. •Providing excellent change management support and expertise, by designing and implementing a new traceability procedure for product handling, and enabling users at all levels to smoothly transition from legacy systems to new system procedures.

Markham, On, Canada

•Migrated all software and hardware systems to a newly acquired organization, by establishing new networks, configuring new system admin’s as well as system authorities based on departmental focus. •Provided on sight and virtual technical support, to all LexisNexis Canada employees across Canada; configuring virtual communication networks and migrating email protocols from local servers to cloud.•Completed projects using agile methodology; worked closely with the IT manager, Network Administrator as well as the IT Director in testing system hardware’s and software’s, while establishing telecom and wireless networks, as well as establishing private networks for remote users.

Toronto, Canada Area

•Analysed future functionality of CRM system implementation and performed core process analysis on CRM systems and operational processes; leading to increased efficiency of 23%•Provided feasibility assessment for the CRM application and solution; Feasibility assessment conducted through cost benefit analysis of the CRM solution with Sun Life’s business requirements.•Developed operational reports as well as RFI/RFP’s in software procurement in conjunction with other expert resources, resulting in increasing operational efficiency and effectiveness by 36%•Analysis and manipulation of customer relationship management applications, client-to-client interaction modules, and formulating advanced statistical reports to meet portfolio requirements

Toronto, Canada Area

•Facilitating groups of 25-30 university students within a teaching environment in the Business Technology Management program. Teaching and reinforcing core IT concepts within businesses•Researching and reporting current IT trends within the IT industry to program advisers and professors to update topics communicated to student in lectures.•Analyzing group and individual needs while engaging in group discussions in a teaching environment. Engaging student in active discussions ultimately improving class grade point averages by 10-15% •Demonstrated ability to coach, develop and manage others through facilitation

Bachelor Of Commerce (Bcom), Business Technology Management

Activities and Societies: Treasurer for Ahmadiyya Muslim Student AssociationCompleted BComm degree in Business Technology Management.

Highschool Diploma, Business Administration And Management, General