Key Responsibilities ➡️ I manage all aspects of Elekta product services across the UK South, focusing on improving system reliability and customer satisfaction. I create detailed service plans to boost customer retention and serve as the main escalation point for resolving issues. I ensure we meet targets by holding regular service review meetings with my customers.

Key Responsibilities ➡️ I led global service delivery for the Linac solutions product group, focusing on improving customer satisfaction. I closely monitored PM, CM, and FCO data to ensure accuracy and streamline regional service activities. Working cross-functionally, I identified opportunities for improvement and boosted overall product performance through collaboration.

Key Responsibilities ➡️ I worked to define and translate supply chain requirements into smooth global and local service operations, enhancing both coherence and efficiency. By closely collaborating with engineering and product management teams, I ensured that our service delivery was fully aligned with the overall program goals, driving better outcomes for everyone involved.Key Achievements:• Spearheaded install base growth and commercial success by overseeing service activities for the MR-Linac product line.• Boosted global service performance by coaching regional service teams and partners, with a focus on first-in-country launches.• Streamlined service delivery to consistently achieve high customer satisfaction across various regions.• Maximised output and reduced operating expenses by analysing and optimising the 'cost to serve.'

Key Responsibilities ➡️ I managed global installation resources, ensuring smooth transitions from development to commercialisation while optimising resources across projects. By auditing product implementation strategies and conducting gap analyses, I improved the project delivery process. I also worked closely with regional teams to support knowledge transfer and local upskilling, enhancing team capabilities.Key Achievements:• Simplified the industrialisation process and brought products to market by leading cross-functional teams in new product development, turning concepts into actionable processes.• Delivered projects on time and within specifications under tight deadlines by overseeing MR-L implementation at multiple customer sites.• Enhanced project precision and client satisfaction by acting as an MR-L product expert, managing everything from site planning to system configuration.

Key Responsibilities ➡️ I worked within a cross-functional team focusing on process mapping for order to fulfilment of new technology, improving efficiency and reducing cycle times. Managing global installation resources and optimising deployment strategies. Collaborating with regional teams, I ensured smooth project planning and implementation.