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Ian Johnson is listed as Regional Service Manager at Elekta, a with 3616 employees, based in United Kingdom. AeroLeads shows a matched LinkedIn profile for Ian Johnson.
Ian Johnson previously worked as Head of Service Delivery - Linac solutions at Elekta and Global Service Delivery Manager - Unity at Elekta.
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✭ An operations leader with a passion for driving technical service excellence on both regional and global platforms. With over a decade of experience, I specialise in enhancing system reliability, boosting customer satisfaction, and maximising revenue through efficient service models and resource management.✭ Throughout my career, I’ve led teams of service engineers, developed preventive maintenance schedules, and streamlined operations to reduce downtime. I take pride in aligning service deliverables with customer expectations while maintaining operational efficiency and budget constraints. My hands-on experience ranges from managing large-scale projects to ensuring top-tier customer retention.✭ I’m driven by a desire to continuously improve service delivery and operational performance, whether it's through strategic planning, leading cross-functional teams, or mentoring others to achieve their best
Listed skills include 5S, Management, Microsoft Office, Project Management, and 10 others.
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United Kingdom
Key Responsibilities ➡️ I manage all aspects of Elekta product services across the UK South, focusing on improving system reliability and customer satisfaction. I create detailed service plans to boost customer retention and serve as the main escalation point for resolving issues. I ensure we meet targets by holding regular service review meetings with my customers.
Crawley, England, United Kingdom
Key Responsibilities ➡️ I led global service delivery for the Linac solutions product group, focusing on improving customer satisfaction. I closely monitored PM, CM, and FCO data to ensure accuracy and streamline regional service activities. Working cross-functionally, I identified opportunities for improvement and boosted overall product performance through collaboration.
Crawley, England, United Kingdom
Key Responsibilities ➡️ I worked to define and translate supply chain requirements into smooth global and local service operations, enhancing both coherence and efficiency. By closely collaborating with engineering and product management teams, I ensured that our service delivery was fully aligned with the overall program goals, driving better outcomes for everyone involved.Key Achievements:• Spearheaded install base growth and commercial success by overseeing service activities for the MR-Linac product line.• Boosted global service performance by coaching regional service teams and partners, with a focus on first-in-country launches.• Streamlined service delivery to consistently achieve high customer satisfaction across various regions.• Maximised output and reduced operating expenses by analysing and optimising the 'cost to serve.'
Crawley, West Sussex, United Kingdom
Key Responsibilities ➡️ I managed global installation resources, ensuring smooth transitions from development to commercialisation while optimising resources across projects. By auditing product implementation strategies and conducting gap analyses, I improved the project delivery process. I also worked closely with regional teams to support knowledge transfer and local upskilling, enhancing team capabilities.Key Achievements:• Simplified the industrialisation process and brought products to market by leading cross-functional teams in new product development, turning concepts into actionable processes.• Delivered projects on time and within specifications under tight deadlines by overseeing MR-L implementation at multiple customer sites.• Enhanced project precision and client satisfaction by acting as an MR-L product expert, managing everything from site planning to system configuration.
Crawley, West Sussex, United Kingdom
Key Responsibilities ➡️ I worked within a cross-functional team focusing on process mapping for order to fulfilment of new technology, improving efficiency and reducing cycle times. Managing global installation resources and optimising deployment strategies. Collaborating with regional teams, I ensured smooth project planning and implementation.
Australia
Felixstowe, Suffolk
Other employees you can reach at elekta.com. View company contacts for 3616 employees →
Michael Webster
Colleague at ElektaRedhill, England, United Kingdom
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San Truong
Colleague at ElektaVietnam, Viet Nam
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Yohanes Setiawan
Colleague at ElektaIndonesia
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Maryann Herlugson
Colleague at ElektaSnellville, Georgia, United States
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Goran Miletic
Colleague at ElektaSerbia
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Kelly Olson
Colleague at ElektaLas Vegas, Nevada, United States
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JI
Joe Iannitto
Colleague at ElektaFriendsville, Pennsylvania, United States
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Sylvie Risselin
Colleague at ElektaRedhill, England, United Kingdom
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Kristian Wiberg
Colleague at ElektaGreater Stockholm Metropolitan Area, Sweden
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Kenya Gosha
Colleague at ElektaAtlanta, Georgia, United States
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Quick answers generated from the profile data available on this page.
Ian Johnson works for Elekta.
Ian Johnson is listed as Regional Service Manager at Elekta.
Ian Johnson is based in United Kingdom while working with Elekta.
Ian Johnson has worked for Elekta, Australia, Nestlé, Toyota (Gb) Plc, and Gipping Container Services.
Ian Johnson's colleagues at Elekta include Michael Webster, San Truong, Yohanes Setiawan, Maryann Herlugson, and Goran Miletic.
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Ian Johnson is listed with skills including 5S, Management, Microsoft Office, Project Management, Analytical Skills, Freight Transportation, Fast Moving Consumer Goods, and Project Leadership.
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