Ike Perez Email & Phone Number

• In this role I am responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly.
• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• Having a thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• My ability to balance and plan the short-term actions of the team.
• Having the knowledge and understanding of all relevant industry standards.
• Having knowledge and understanding of best practices for service management.

Cleveland, Ohio, United States

• My role is to
• Identify, communicate and assign tasks with project resources.
• Develop and maintain a project plan. This includes documenting business needs, the project requirements, communicate requirements to IT team for a technical solution, resource plan, work plan, and estimated project.
• Monitor all project activity, budget and resources to ensure the project remains on schedule, within budget, and that no rework will be required.
• Manage vendor relationships and expectations.
• Support business partners in resolving issues that arise from day-to-day operational activities.

Mentor, OH

Grand Prairie, TX

Dallas/Fort Worth Area

Dallas, TX

Kaiserlautern, Germany; Dallas, TX

RAF Alconbury, UK; RAF Upwood, UK; Kelly AFB, TX

Computer/Information Technology Administration And Management

Education record

Computer Science