Isaac Castillo Email & Phone Number

The Oasis - Student Housing

Responsible for overseeing all aspects of leasing and marketing at the property. Collaborating closely with both the Community Manager & Assistant Community Manager, set leasing goals and develop a strategic marketing plan to achieve budgeted occupancy. Leads the leasing team, ensuring effective leasing, marketing, and positive resident relations.- Strategic Leasing Management: Oversees strategic leasing techniques to obtain leases, ensure follow-up procedures are met, and maintain accurate and up-to-date reporting systems. Audit all lease files to ensure adherence to policies and procedures.- Resident Relations: Handles resident complaints, concerns, and requests to foster resident satisfaction. Develop and Implement resident retention programs, such as resident functions, special promotions, and a monthly newsletter.- Marketing Management: Assists in developing the annual marketing plan and budget. Implement marketing efforts, including campaigns and design, to generate traffic and monitor leasing/renewal progress, focusing on areas requiring additional support. Supervises the planning, preparation, and implementation of leasing and renewal events approved by the Community Manager. Maintain thorough product knowledge of the property, competition, and market conditions, completing a weekly market survey report. Maintain closing ratios, and achieve budgeted occupancy.- Personnel Management: Assists the Community Manager in using consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff. Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance, aligning with Asset training benchmarks.

San Antonio Corporate Region

Responsible for overseeing and driving the leasing activities across multiple properties within the San Antonio Region. Collaborating with property managers, regional managers, and other stakeholders to ensure that leasing goals are met or exceeded. Utilize my expertise in market trends, tenant relations, and leasing strategies to optimize occupancy rates and maximize revenue for each property.

The Henry B - San Antonio, Texas

- Oversaw the leasing process from initial tour to move-in, ensuring a seamless experience by closing sales, completing lease documentation, and inspecting apartments for move-in readiness.- Highlighted the property's features in relation to prospective residents' needs to emphasize its value.- Developed and executed innovative marketing strategies, including online promotions, social media campaigns, and outreach efforts to drive property traffic.- Achieved occupancy and retention goals through diligent follow-up with potential and current residents.- Maintained comprehensive knowledge of the property and market trends to provide prospective residents with all necessary information for informed decision-making.- Ensured precision in preparing lease documents, resident files, applications, and related bookkeeping tasks.

Southtown Flats - San Antonio, Texas

- Greeted and qualified prospects by addressing all criteria and using guest cards.- Prepared move-in packages and lease paperwork.- Recorded all visits promptly and maintained guest cards as per procedures.- Inspected model and market-ready units; report service needs to the Community Manager.- Updated availability reports, processed applications (e.g., credit checks), and submit for Community Manager approval.- Assisted with monitoring and following up on lease renewals.- Tracked advertising effectiveness and gathered competitive market information.- Accepted and promptly forwarded rental payments to the Assistant Community Manager.- Prepared lease documents, input data into Yardi System, and review with the Community Manager before signatures.- Supported management with various tasks and consistently enforce community policies.

Tides At Royal Lane South - Dallas, Tx

- Ensure model apartments and target apartments are ready for show and maintaining work areas, common areas and office are clean and in an orderly manner. - Complete lease form with applicants and collect rental deposit and pro-rated rents at time of move in. - Market the property effectively by answering questions, conducting tours, and promoting community amenities. - Provide all prospective tenants with lease terms and conditions, specifications and all community policies.- Provide updated informational material and distribute to local businesses, apartment locators, etc.- Conduct all out-reach marketing at least once per week. - Develop and maintain an ongoing resident retention program under my direction of Community Manager.- Maintain all resident and property files.

Elevate At Kitty Hawk - Converse, Texas

-Conducted all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins-Maintained passing e-shop, phone shop, and physical shop scores-Maintained closing ratios in line with NRP policies and procedures. Completed Lease Up in 8 months at 100% occupancy and consecutively maintained 100% occupancy since December 2022 - July 2023. -Maintained a working knowledge of the LIHTC program and able to help ensure file compliance. -Accurately reported receipt of application fees, security deposits, rents and other fees-Kept files, desk, and leasing area organized-Complied with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards-Inspected market ready units and models each morning, ensured models/mini-models are stacked with refreshments, lights on and show ready- Frequently assisted at other properties throughout the San Antonio/Dallas/FortWorth regions.

The Park At Sutton Oaks - San Antonio, Texas

- Maintained up to date records of all communication with prospective customers using the designated lead management system.- Oversaw the tracking of prospective resident from initial contact through to closing and move in. - Built and maintained a positive and trusting relationship with prospects through listening and understanding needs, and asking questions to acquire more information about specific situations.- Maintained accurate knowledge of all aspects of the community policies, rent and pricing, availability, lease terms and conditions. - Complied with all Fair Housing Laws and standards under the LIHTC Tax Credit program.