Keith Mathews Email and Phone Number

Provided technical support and assistance to international customers, ensuring timely resolution of their technical issues. Diagnosed and troubleshooted hardware and software problems, offering effective solutions to enhance customer satisfaction. Communicated clearly and effectively with customers from diverse backgrounds, maintaining high standards of professionalism and customer service and Collaborated with cross-functional teams to escalate and resolve complex technical issues, ensuring a seamless customer experience. Additionally, Utilised technical knowledge and problem-solving skills to deliver high-quality support, contributing to the overall success of the team.

As a Human Resource Intern specializing in Online Reputation Management (ORM) at a firm in Kerala, I supported ORM efforts by integrating Human Resource Information Systems (HRIS) with data management practices. I managed HR data effectively, streamlining processes such as employee onboarding, records management, and performance evaluations. Additionally, I collaborated with ORM teams to align HR practices with reputation management strategies, enhancing the employer brand and reputation through efficient HR practices and data-driven decision-making.