John Michael Gonzales Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Tokyo, Japan, Jp

Tokyo, Japan, Jp

 Acts as Service Reliability Engineer for SaaS Based Products hosted in Private (On-premise Data Center) and Public Cloud Develop tools/system and scripts to automate infrastructure management System Operations (Install, Configure and Manage)• Amazon Web Services• Linux and Windows Servers• VMware Virtualization• Physical Servers (DELL and Supermicro) Establish end-to-end monitoring for SaaS products• Monitis (for http uptime, application end-to-end check, & mail routing latencies)• Zenoss Enterprise (for server uptime, service status, and other metrics)• AWS CloudWatch (for aws environment)• Other monitoring that requires bash/powershell scripting Work closely with R&D Team in daily operations• Deployments & Maintenance• Incident Mitigation & Resolution• Root Cause Analysis & Improvement Plan Delivery Handle Problem Management cases; track and identify recurring incidents and deliver a timely solution or improvement plan Define and document system architectures, system configurations and technical operational processes Handles escalations from Data Center Services Cloud Operations Center (DCS COC) 24x7 team and performs thorough troubleshooting, investigation and applies immediate fix for incident/issue resolution.  Reviews and provide solutions, improvement and prevention plans during and after the incident to improve the architecture of the infrastructure.

Tokyo, Japan, Jp

 Acted as first level support in providing Cloud Datacenter Operations support for the backend infrastructure of Trend Micro's cloud security business. Assume first respond role during incidents or requests. Monitoring and troubleshooting infrastructure and 50+ services through tools. Perform incident/alert troubleshooting, problem analysis, and provide high quality solutions to technical issues and service request; with adherence to standard operating procedures (SOP), as well as injecting own methodologies in resolving incidents. Data Center Administration - Facilitated in troubleshooting Dell servers with on-site engineer in data centers• Server Rack Mounting• Cabling & Switch Port Configuration• Server Configuration (RAID Configuration & ESXi Installation) Troubleshoot different kinds of platforms related to the cloud (Windows Servers, Linux (Redhat/CentOs), VMWare vSphere/vCenter, Amazon Web Services) Automation of daily routine tasks (Programming) Ensured that the 24x7 DCS Cloud Service Operations team is able to manage and consistently achieve Service Level Objective (SLO) targets via effective and efficient service monitoring and incident handling. Administered WSUS Servers and monthly patching in accordance to InfoSec Policies. Conduct training to co-Engineers as appropriate Coordinated with InfoSec team to addressed solution regarding machine’s vulnerability Administered Monthly Account Audit of user accounts used in Data Center machines (Windows Active Directory, Linux IPA, and Group Membership) to comply with IT and Data Security Standard ISO 27001

System Administrator and Web Developer