Global IT Support Specialist for EMEA

Job DescriptionsAssist all end users to perform troubleshoot on all procedures and provide updates on trouble tickers to resolve all issues effectively and prepare all documents for policy manuals and provide IT support for organization.Maintain and update Configuration Management Database on regular basis and perform troubleshoot on all hardware, software and equipment.Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all… Show more Job DescriptionsAssist all end users to perform troubleshoot on all procedures and provide updates on trouble tickers to resolve all issues effectively and prepare all documents for policy manuals and provide IT support for organization.Maintain and update Configuration Management Database on regular basis and perform troubleshoot on all hardware, software and equipment.Ensure compliance to all IT support operating procedures and ensure accuracy in all logs and manage all technical and business resources and maintain knowledge on all technical changes and provide training to all new employees.Provide optimal level of customer services and administer all service calls for desk programs and perform troubleshoot on all hardware and wireless devices.Supervise and resolve all hardware and software issues and assist to configure all new systems and perform tests on all deployment projects. Show less