Iker Oliver Email & Phone Number

Bountiful, Ut, Us

United States

As an Account Manager at ENIUM, I am responsible for managing and nurturing relationships with key clients in the solar energy sector. My role involves overseeing a diverse portfolio of accounts, ensuring client satisfaction, and seeking opportunities for business growth. On a daily basis, I collaborate with cross-functional teams to provide customized solutions that meet our clients' unique needs. I handle contract negotiations, balancing client requirements with our company's goals, and maintain regular communication with clients to keep them engaged and informed. My strategic approach, combined with a deep understanding of the solar energy industry, is key to building strong, lasting client relationships and driving revenue growth and market expansion for ENIUM in the renewable energy sector.

Pleasant Grove, Utah, United States

In my previous role as Team Lead of the Loan Processing Team at ENIUM, I successfully led the creation and development of the team from scratch, a challenge that honed my leadership and strategic planning skills. My responsibilities encompassed building efficient processes, hiring and managing a diverse team, and occasionally making tough personnel decisions to ensure peak performance. I focused on streamlining operations to enhance customer satisfaction for our dealer customers, significantly contributing to the smooth functioning of ENIUM’s solar financing arm. This experience not only solidified my expertise in process optimization and team management but also underscored my commitment to driving innovation in the renewable energy finance sector.

Pleasant Grove, Utah, United States

At ENIUM, I progressed from a Customer Success Specialist to the Call Team Customer Success Supervisor, a role that marked a significant step in my professional development. As a Supervisor, my responsibilities expanded to leading a dedicated team, focusing on optimizing customer experiences specifically in the financial aspects of solar energy solutions. This position required me to apply my deep understanding of client needs to a broader context, ensuring effective management of financial queries and enhancing overall customer satisfaction. My leadership in this role was pivotal in streamlining processes, mentoring team members, and driving initiatives that significantly improved service quality and client retention. This experience not only solidified my expertise in customer service but also demonstrated my capability to lead and inspire a team in the challenging and evolving landscape of renewable energy finance.

Pleasant Grove, Utah, United States

As a Customer Success Specialist at ENIUM, I was instrumental in enhancing client engagement and satisfaction within the solar finance sector. My role involved building strong relationships, effectively resolving client issues, and providing insightful feedback to internal teams, contributing to the improvement of our products and services. I excelled in educating clients about our solar solutions, ensuring they fully utilized our finance options, which significantly improved customer retention rates. My tenure at ENIUM allowed me to blend my passion for sustainable energy with my customer service expertise, thereby playing a key role in advancing the company's mission in the renewable energy landscape.

Draper, Utah, United States

Salt Lake City, Utah, United States

Greater Salt Lake City Area

Worked directly with Students of diverse backgrounds seeking employment. Created and managed Databases to facilitate information for other team members. Provided assistance with resumes, LinkedIn and interview prep.

Provo, Utah Area

Oversaw day to day sales, customer complaints and financing departments. Coached salesman thru sales process and lead weekly training. Established relationships with Finance Companies and provided required documents.

Provo, Utah Area

Achieved highest sale numbers for three consecutive months. Filled up and filed paperwork for DMV and financial institutions. Developed marketing ideas that increased business social media presence.

Madison, Wisconsin Area

I was employed to help build an audience in social media, and improve the sales at a shoe repair shop, that was only well known locally, but was looking to grow through-out close neighborhoods and other cities. We were able to successfully achieve the set goals for the period of time that I was there.

Associate Of Arts And Sciences - Aas

Integrated Studies, Professional Sales, A

High School Diploma

High School