Imran Khan Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru Area, India

>>On Demand Supply Management & FulfillmentResponsible for building active supply for better fulfillment of On-demand orders>>Key Account Management: Built supply channel to serve big clients like Amazon, Big Basket, Udaan, Farmizen, Meesho etc>>Team Management:Leading the Bangalore team comprising of 30+ FEs with 4 TLs across various locations in the city. Responsible for team deployment, productivity, setting up their KPIs.>>Vehicle… Show more >>On Demand Supply Management & FulfillmentResponsible for building active supply for better fulfillment of On-demand orders>>Key Account Management: Built supply channel to serve big clients like Amazon, Big Basket, Udaan, Farmizen, Meesho etc>>Team Management:Leading the Bangalore team comprising of 30+ FEs with 4 TLs across various locations in the city. Responsible for team deployment, productivity, setting up their KPIs.>>Vehicle Branding & Retention:Scaled up truck branding process and improved retention percentage from 22% to 55%>>Vendor & Fleet Management:Stakeholder of entire Vendor & Fleet operations in Bangalore Show less

Bengaluru Area, India

Lead a team of 20 level-1 expertsSetup end to end process for mass onboarding of Auto driver partnersAuto hood brandingSetup low cost product (LCP) Sahara to support queries of Auto driver partnersImprove operational metrics such as CSAT, Wait times, Avg. ticket/hour etc;

Bengaluru Area, India

Scaled up the city deflection percentage from 20 % to 65%.Identified & setup up support center at 4 locations with our partnerships.Provide quality services from the partnerships to the driver-partners.Setup Kiosks at the Spots to resolve driver's queries remotely.

Bengaluru Area, India

Manage the large inflow of contacts (safety tickets)Analyze, evaluate and take final call on driver profile to ensure safety on the platformAppropriate solutions within the scope of possible action.