Olena Ikonnikova Email and Phone Number
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Olena Ikonnikova personal email
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Sales executive with 20+ years of experience in managing B2B sales, marketing, and customer service, specializing in telecom, banking, and logistics.As a B2B sales management and transformation consultant, I help businesses design and optimize sales systems to achieve sustainable growth. My expertise spans developing and implementing tailored strategies for sales, customer retention, pricing, and product development across B2B and B2C segments.I have successfully led large-scale sales operations, managing national direct and indirect sales channels, call centers, visit centers, and back offices, serving over 1.5 million subscribers and supervising teams of 800+ employees.With a proven track record of managing $40M+ revenue budgets, I have spearheaded transformational initiatives in major organizations, including Vodafone, MTS, Golden Telecom, VEGA, and Volia. These projects encompassed M&A, new business launches, rebranding, operations integration, and centralization.My mission as a consultant is to empower companies to build effective B2B sales systems, enhance operational efficiency, and drive long-term success.
Nova Global
View- Website:
- npglobal.com.ua
- Employees:
- 155
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Head Of Freight SalesNova Global May 2020 - PresentUkraineNova Global will transport your goods and parcels between Ukraine and 183 countries of the world. Agreements are made both with Ukrainian companies and non-residents. We also provide customs clearance through our brokers in Ukraine.We will deliver oversized, dangerous, and temperature-controlled cargoes by road, air, and sea freight.Our leading specialists will build optimal routes and individual price offers.Перевеземо ваші вантажі та посилки між Україною та 183 країнами світу. Працюємо з українськими компаніями та нерезидентами. Забезпечуємо митне оформлення власними брокерами в Україні.Габаритні вантажі, небезпечні, ті, що потребують дотримання температурного режиму доставимо авто-, авіа, морським фрахтом.Наші провідні фахівці побудують оптимальні маршрути та індивідуальні цінові пропозиції.
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FounderIkonnikova.Consulting Oct 2018 - PresentUkraineHelping businesses increase B2B sales by implementing key processes | Consulting in B2B sales management and transformation | B2B Sales Training Online consulting on B2B sales building and transformation.12 week online program "B2B sales activation" for CEO, owners and teams.Off-business time only.
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Head Of B2B Marketing DepartmentVodafone Ukraine Feb 2015 - Sep 2018UkraineMarketing strategy, pricing, analytics, forecasting and budgeting. Product ownership of B2B product portfolio. Responsibility for revenue and margin, CAPEX and OPEX budgets.Strategic development of new business directions and product portfolio: - IoT - Cloud services - Financial services - MNP implementationMain projects implemented: - Vodafone Red Business and IoT tariffs implemented - Cloud services started for B2B market - Commercial data center put into operation - Mobile wallet started -
Customer Service DirectorVolia Apr 2011 - Nov 2013Responsibility for customer service for 1,5M subscriber base in leading national TV and Internet provider. Contact center, visit centers and self-service channels management. Troubleshooting end-to-end process management including truck rolls operations. Retention management. Sales on service calls and visits management. Bills printing and delivery.Managed Program of CS transformation projects (more than 30 projects and initiatives).Main projects completed:- quality standards and quality control implemented for all touch points - shops, call center, truck-rolls- more than 30 projects in customer service transformation for all touch points and processes- support functions centralized and optimizedMain achievements:- customer satisfaction increased from 7,6 to 9,1- number of customers' enquiries decreased 2,5 times with related savings- operations efficiency improved by 18% -
Commercial DirectorFarlep-Invest (Vega Telecommunications Group) Apr 2008 - Apr 2011Managed national sales and customer service for business and private customers. 800 000+ subscriber lines, 800+ employees, 37 service centers nationwideMain projects completed: - developed and implemented sales and customer service strategy for all segments, regions and services- centralized sales and service management for 7 regions and implemented unified national standards, KPIs and business processes- launched indirect sales channels- launched call center for 200 agents- launched loyalty program for Internet customers- launched customer self-service for telephony customersMain achievments:- sales efficiency increased by 70%- monthly sales doubled- internet customer base growth by 85% -
Deputy Sales And Customer Service Director, Head Of B2B Sales DeptMts Group Oct 2002 - Mar 2008Acting sales and customer service director for 4 months in 2006 and 2007.Head of MTS-Ukraine Quality committee since July 2007. Worked in BSC implementation project with full responsibility for sales and customer service part.Full responsibility for corporate customers sales and customer service, customer base, revenue, profitability. 200 employees, visit centers, call center, back office.Leaded Business segment group with responsibility for development and implementation of strategy for all business segments - KA, SME, SOHO.Launched selling of fixed telecom services.Launched telesales.Defended corporate customer base from competition - business was the only segment where company saved leadership. -
Deputy Commercial Director, Head Of B2B Sales DeptGolden Telecom Ukraine Nov 1996 - Oct 2002
Olena Ikonnikova Skills
Olena Ikonnikova Education Details
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Institute Of Engineering Thermophysics National Academy Of Sciences Of UkrainePost Graduate Course -
Thermal Physics Engineer
Frequently Asked Questions about Olena Ikonnikova
What company does Olena Ikonnikova work for?
Olena Ikonnikova works for Nova Global
What is Olena Ikonnikova's role at the current company?
Olena Ikonnikova's current role is B2B Sales Executive | Management consultant: B2B sales development and transformation | Head of Freight Sales at NOVA GLOBAL.
What is Olena Ikonnikova's email address?
Olena Ikonnikova's email address is ik****@****ail.com
What schools did Olena Ikonnikova attend?
Olena Ikonnikova attended Mim-Kyiv Business School, Institute Of Engineering Thermophysics National Academy Of Sciences Of Ukraine, National Technical University Of Ukraine 'kyiv Polytechnic Institute'.
What skills is Olena Ikonnikova known for?
Olena Ikonnikova has skills like Call Center, Customer Service, Business Strategy, Telecommunications, Change Management, Back Office, Negotiation, Sales Management, Strategy Development, Team Building, Restructuring, Account Management.
Who are Olena Ikonnikova's colleagues?
Olena Ikonnikova's colleagues are Volodymyr Osadchyi, Andrii Katereniuk, Denys Yaremkevych, Myropolska Oleksandra, Olexandr Maliushko, Taras Kostiuk, Violet Wood.
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