fulfillment center

• Oversaw the daily and weekly activities of employees.• Ensured employees were paid correctly and timely in accordance with company policy.• Performed all purchasing and inventory duties for convenience store.• Trained all new employees in compliance with company policy.• Responsible for hiring & firing of employees.

• Supervised all member staff with duties that included disciplinary actions, budgeting, special requests, and training.• Checked and balanced weekly, monthly and annual sales report.• Ordered products and supplies for the store every week.• Maintained the gas station in good conditions.• Handled customer complaints and resolve the issues immediately.

• Responsible for providing desktop support to end-users.• Administered Active Directory and file and folder permissions on the network.• Maintained and monitored all network activity in regards to server and connectivity.• Installed new desktop systems for new employees.• Provided LAN network hardware and software administration, design, installation andconfiguration.• Supported Windows XP-Vista-7-8 desktop and workstation operating systems.• Evaluate clients’ needs and make recommendations for upgrades.• Troubleshot, configured, and maintained PC hardware, printers, and PC peripherals.

• Provided technical support in person, via phone, e-mail and remote support to our client base.• Documented problems and resolutions in our ticket tracking system.• Support, maintained and designed local area networks and application integration.• Total commitment to customer satisfaction and service, which may require extensive overtime, evenings or weekend hours.

• Responsible for providing support to end-users of a local area Network (LAN), set up, configured, and maintain a LAN and established Network printing, access rights, directory hierarchy. • Addressed, diagnosed, and troubleshot LAN-related user issues, covering such topics as connectivity, e-mail, and Internet security.• Participated in LAN/WAN Network planning activities.• Coordinated LAN/WAN Network implementation projects, maintain project control plan and report project progress to management.