Planning and organization: The ability to effectively plan and organize tours and trips, including the choice of tourist destinations, route development and coordination of all details.Customer orientation: The ability to serve customers, provide advice and solve their requests and problems while traveling.Booking and resource management: Skills in booking tickets, hotels and other services, as well as the ability to effectively manage the resources and budget of the tour.Knowledge of the tourism industry: Understanding current trends and trends in the industry, as well as knowledge of popular tourist destinations and attractions.Marketing and Promotion: The ability to develop marketing strategies to promote tours, including skills in advertising, using social media and online promotion.Communication and interpersonal skills: Good communication skills, the ability to interact effectively with clients, partners and colleagues.Time management and stress tolerance: The ability to effectively manage time, cope with unexpected situations and stress in an intensive environment of the tourism industry.Language proficiency: I have knowledge of foreign languages, as it helps to communicate with international clients and service providers. I also have a certificate from IELTS 6 bandAnalytical skills: The ability to analyze data and market trends to make informed decisions and improve business.Technical skills: Knowledge of programs and tools used in the tourism industry, such as booking systems, online platforms and office software.

Welcomed and served guests: Carried out the greeting of guests with a high level of courtesy and professionalism. Provided information about the hotel, services and surroundings.Guest registration: Efficiently and accurately registered guests, checked documents and issued room keys. Paid special attention to compliance with safety standards.Phone Call management: Received and directed incoming calls, answered guests' requests, booked rooms and provided support in solving their questions.Coordination of bookings: Carefully managed room bookings, monitored availability and condition of rooms, made changes and resolved conflict situations.Resolving conflicts and problems: Effectively resolved conflict situations and claims of guests, striving to ensure a high level of customer satisfaction.Cooperation: Competently cooperated with other departments of the hotel to ensure smooth functioning and satisfaction of the needs of guests.Accounting and reporting: Kept accurate records of documents, performed day and night reporting, and also maintained order in documentation.Training of new employees: Participated in the training and integration of new team members, passing on to them the knowledge and standards of guest service.Maintaining confidentiality: Ensured the confidentiality of guest information and the security of personal data

-Was a participant in a startup program created by the Azerbaijan State Travel Agency, called RITM.-Passed the qualifying stage-Passed a 10-day training on the topic "Startups for tourism"-Conducted Monitoring of my project in the city of Ganja.