Please complete the CAPTCHA to continue
@gdit.com
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Ilanit Benor, Pmp, Ssm is listed as Engagement Manager II at TEKSystems Inc. at TEKsystems, a company with 24374 employees, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at gdit.com and a matched LinkedIn profile for Ilanit Benor, Pmp, Ssm.
Ilanit Benor, Pmp, Ssm previously worked as Engagement Manager II at Teksystems and IT Manager at Amdex Corp. Ilanit Benor, Pmp, Ssm holds Bachelor'S Degree, Education from Towson University.
This section adds company-level context without repeating Ilanit Benor, Pmp, Ssm's masked contact details.
AeroLeads found 1 current-domain work email signal for Ilanit Benor, Pmp, Ssm. Compare company email patterns before reaching out.
As an Engagement Manager at TEKsystem, Inc I get to do the all of these exciting things every day!- I play a crucial role in bridging the gap between reactive support and proactive improvement.- I analyze service desk data, user feedback, and industry trends to pinpoint areas for improvement.- I champion new initiatives, leading training and communication efforts to ensure smooth adoption by the service desk team. This involves mitigating resistance and creating a culture of continuous growth.- I prioritize customer satisfaction by monitoring feedback and implementing service desk improvements that directly address user needs and pain points.
Listed skills include Cabling, Cards, Planning, Printing, and 96 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Catonsville, Maryland, United States
As the Engagement Manager, I lead our managed services operations for a large Service Desk. I leverage my Service desk leadership experience to meet our stakeholders' needs by utilizing our metrics to improve the quality of service we provide to our customers.
Rockville, Maryland, United States
Responsible for coordination and completion of projects on time within budget and within scope. Oversees all aspects of projects. Set deadlines, assign responsibilities and monitor and summarize progress of project. Prepare reports for upper management regarding status of project. Worked with staff to elicit and translate requirements into technical.
Towson, Maryland
Led the setup of level 3 Service desk including but not limited to the creation of Workflows, Use Cases, Knowledgebase, and Standard Operating Procedures. Oversaw all service desk operations. Led, managed, and scheduled service desk agents. Managed/Monitored call intake, customer service, and escalations/resolutions in ServiceNow and Jira. Coordinated with.
Baltimore, Maryland Area
Researched and resolved issues regarding the integrity of data flow into databases. Recommended operational improvements based on tracking and analysis. Worked with both large and small companies to implement the use of asset management software. Configured Database functions to meet customer needs. Assessed the impact of current business processes on.
Baltimore, Maryland Area
CMS Contract - Created workflows flows to track processes. Frequently review existing quality assurance manuals and policy standards to ensure compliance with Internal and government standards. Evaluated Help Desk staff for performance, knowledge, and adherence to HIPAA and company policy. Audit phone, e-mail, and ticket quality/efficiency to improve staff.
Baltimore, Maryland Area
Managed 28 computer lab including set-up, troubleshooting, connectivity issues, software and hardware upgrades, taught Microsoft Office in the classroom and online, taught SQL programming language and foundations of technology. Taught and certified students in Help Desk skills courses.
Linthicum, MD
Provided support to users of major software systems throughout the world. Managed User Accounts in AD for internal and external users. Provided online training for security. Software, and device activation. Solved repair and support tickets in a web-based support system. Created technical documents and user manuals
Provided support to users of a web-based customer relations management database system. Implemented user acceptance testing with a focus on documenting defects and executing test cases. Performed competitor bench marking analysis and identified savings opportunities and potential product enhancements. Research and resolved issues regarding the integrity of.
- Trained all users on Microsoft office products.- Created User Guides for Kiosks used on location at Goodwill Retail Sites.- Wrote curriculum for training program.- Created curriculum and trained upper level management on company software.- Set up Kiosks for use by people seeking work and public services in Goodwill Retail Sites.- Developed a set of.
- Managed client databases case histories, billing, correspondence (reports), and collections.- Created and updated procedures and users manuals.- Supported users in a Windows XP/MAC environment and Microsoft Office 2000, 2003 as well as MS Office for MAC.- Created process for billing law office clients and storing information in database.- Documented.
- Collaborated with team to build financial aid program and provide funding to lower income members.- Initiated seasonal programs to drive and support membership along with soliciting new memberships.- Provided information for members regarding programs offered by the facility.- Identified marketing programs that were most successful in bringing new members.
- Wrote Investigators' database in Access used by Judges throughout the state and trained all users.- Wrote users' manuals, Updated software periodically.- Created Microsoft Office class curricula and taught courses for Corrections Department staff.- Trained Prison Wardens on Computer systems.- Recommended software and hardware upgrades for the.
Other employees you can reach at teksystems.com. View company contacts for 24374 employees →
Azeez Adams
Colleague at Teksystems
Los Angeles, California, United States, United States
View →
CW
Christina Williams
Colleague at Teksystems
Washington DC-Baltimore Area, United States
View →
ML
Monique Lester-Bell Mba
Colleague at Teksystems
Alpharetta, Georgia, United States, United States
View →
KD
Karen Desmond
Colleague at Teksystems
Rochester, New York Metropolitan Area, United States
View →
YM
Yoonas Mohammad
Colleague at Teksystems
Bengaluru, Karnataka, India, India
View →
EE
Edwin Exil
Colleague at Teksystems
Irvington, New Jersey, United States, United States
View →
VA
Victoria Aguilar
Colleague at Teksystems
Greater Phoenix Area, United States
View →
SA
Sarah Annette
Colleague at Teksystems
Grand Rapids, Michigan, United States, United States
View →
GB
Gabrielle Bingham
Colleague at Teksystems
Knoxville, Tennessee, United States, United States
View →
RH
Rachael Holm
Colleague at Teksystems
St Paul, Minnesota, United States, United States
View →
Activities and Societies: National Technical Honor Society
Quick answers generated from the profile data available on this page.
Ilanit Benor, Pmp, Ssm works for TEKsystems.
Ilanit Benor, Pmp, Ssm is listed as Engagement Manager II at TEKSystems Inc. at TEKsystems.
AeroLeads has found 1 work email signal at @gdit.com for Ilanit Benor, Pmp, Ssm at TEKsystems.
Ilanit Benor, Pmp, Ssm is based in Washington DC-Baltimore Area, United States, United States while working with TEKsystems.
Ilanit Benor, Pmp, Ssm has worked for Teksystems, Amdex Corp, Avar Consulting, Inc., Cvp (Customer Value Partners), and E-Isg Asset Intelligence.
Ilanit Benor, Pmp, Ssm's colleagues at TEKsystems include Azeez Adams, Christina Williams, Monique Lester-Bell Mba, Karen Desmond, and Yoonas Mohammad.
You can use AeroLeads to view verified contact signals for Ilanit Benor, Pmp, Ssm at TEKsystems, including work email, phone, and LinkedIn data when available.
Ilanit Benor, Pmp, Ssm holds Bachelor'S Degree, Education from Towson University.
Ilanit Benor, Pmp, Ssm is listed with skills including Cabling, Cards, Planning, Printing, Citrix, Infrastructure, Technical Training, and Windows.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts