Ilay Tunceli Email & Phone Number

İstanbul

• Customer Services Manager role ensures the services are provided according to the contract and also ensures the client needs are satisfied by constructing partnerships between the client, delivery organization, vendors.
• Management of services compliant with standards such as ISO 20000, ITIL, ISO 27001, CMMI.
• Management of services according to ITIL processes (change management, risk management, capacity management, confıguration management etc.)
• Operations, Delivery and Team Management
• Contract Management, Protect and improvement revenue and profitability of contracts by creating sales opportunities.
• Develop Customer Relationships

Istanbul, Turkey

Service Manager role ensures client needs are satisfied by constructing partnerships between the client, the account PE (Project Executive), delivery organization, vendors and subcontractor organizations and managing the implementation of these partnerships to ensure positive client satisfaction. Service Manager works with the PE and delivery organization.

Istanbul, Turkey

This role coordinates and maintains on a daily basis, the levels of service agreed with and expected by the client (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. They represents the client viewpoint to the delivery organization resources allocated (from the Operational Competencies) to.

Eskisehir, Turkey

Industrial Engineering

Management & Organization