Leo Patrick Tähtinen Email & Phone Number

Joensuu, Fi

Joensuu, Fi

Joensuu, North Karelia, Finland

Rovaniemi, Lappi, Finland

Porto, Portugal

Lisbon Area, Portugal

• Answering inbound phone and email inquiries • Identifying client wishes, needs and requirements. • Assisting customers with general site issues • Booking international travel arrangements from airline tickets to full vacation packages • Offering travel advice and making appropriate travel recommendations. • Liaising and coordinating with third party vendors (hotels, car rental agencies, airlines etc.) • Solid Knowledge of travel agency business, suppliers, travel… Show more • Answering inbound phone and email inquiries • Identifying client wishes, needs and requirements. • Assisting customers with general site issues • Booking international travel arrangements from airline tickets to full vacation packages • Offering travel advice and making appropriate travel recommendations. • Liaising and coordinating with third party vendors (hotels, car rental agencies, airlines etc.) • Solid Knowledge of travel agency business, suppliers, travel websites, systems • Operational Knowledge of Worldspan and Amadeus GDS and Farelogix• Ensuring ticket exchanges are accurately processed • Applying administrative fees when required. • Researching and resolving flight disruptions and finding customers alternatives for cancelled or changed flights. • Providing complete re-accommodations when needed, minimizing the inconvenience to the traveler. • Applying detailed documentation to bookings and reservations. • Handling technical escalations and issues as necessary communicating with internal departments and related travel vendors as needed.• Providing refunds and handling different backoffice tasks.• Training and coaching team members on flight booking related issues when necessary• Providing on the floor support to colleagues Show less

Malta

• Ensuring the efficient and effective verification of player authenticity and viability, authenticating KYC documents. • Undertaking daily monitoring and reviewing of transactions; • Ensuring that Fraudulent transactions are spotted early enough to control and minimize Risk to the company; • Researching and finding/solving fraud cases including but not limited to Credit card fraud, Casino and Sportsbook bonus abuse,Chargebacks, Bank Fraud, Money Laundering, Identity theft and… Show more • Ensuring the efficient and effective verification of player authenticity and viability, authenticating KYC documents. • Undertaking daily monitoring and reviewing of transactions; • Ensuring that Fraudulent transactions are spotted early enough to control and minimize Risk to the company; • Researching and finding/solving fraud cases including but not limited to Credit card fraud, Casino and Sportsbook bonus abuse,Chargebacks, Bank Fraud, Money Laundering, Identity theft and Phishing; • Advising on current and future fraud systems in place, and working as part of the Fraud and Payments Team towards a common goal; • Informing the team members of fraud trends; • Maintaining a proactive approach in dealing with all customer application matters; Show less

Malta

•Handling queries and issues from customer support and providing help and support to customer support with regards to operational payments related matters•Assisting customers directly with withdrawal and deposit issues •Liasing with 3rd party payments providers •Assisting payments analysts and processing withdrawals when necessary•Providing improvement ideas and solutions to procedures

Malta

•Working as the first point of contact for customers, dealing with deposit and withdrawal issues as well as casino and sportsbook issues in addition to responsible gaming ,risk evaluation and VIP and bonus issues.•Managing several different backoffices including Netent,Microgaming poker and casino,IGT,Euteller and playtech.•Assisting,Instructing and Training junior agents with the different tasks•Assisting customers with general IT issues involving our games and sites.•Liaising… Show more •Working as the first point of contact for customers, dealing with deposit and withdrawal issues as well as casino and sportsbook issues in addition to responsible gaming ,risk evaluation and VIP and bonus issues.•Managing several different backoffices including Netent,Microgaming poker and casino,IGT,Euteller and playtech.•Assisting,Instructing and Training junior agents with the different tasks•Assisting customers with general IT issues involving our games and sites.•Liaising with all the different departments of the company including Payments,Sportsbook,Legal,Risk and VIP Show less

Dublin, County Dublin, Ireland

• Monitoring Daily Aging report• Tracking open incidents and service requests and identifying any incidents or service requests that require increased focus to meet committed service levels and ensure appropriate action is taken.• Managing rootcause analysis for missed SLAs• Monitoring and managing unassigned, reassigned and unaccepted incidents and service requests and taking action, if appropriate.• Handling day-to-day incidents and service request issues and… Show more • Monitoring Daily Aging report• Tracking open incidents and service requests and identifying any incidents or service requests that require increased focus to meet committed service levels and ensure appropriate action is taken.• Managing rootcause analysis for missed SLAs• Monitoring and managing unassigned, reassigned and unaccepted incidents and service requests and taking action, if appropriate.• Handling day-to-day incidents and service request issues and escalating to the appropriate resolver group according to the escalation process, to bring the resolution of the incidents back on schedule.• Assisting in reassignment of misdirected incidents• Validating incidents and service requests severity, if required, or assisting with correcting invalid incident severity.• Being familiar with the appropriate account escalation points• Contacting escalation points appropriate to the escalation issue• Reviewing and conducting trend analysis on closed tickets. This includes reviewing if the tickets were closed within the agreed timeframe of the SLA. If not, then what was the reason and where was the time spent. • Making trend analysis on the performance of resolver groups by analyzing if there is a pattern of specific resolver groups not performing as expected.• Defining any required process improvements• Recommending and implementing actions to reduce call volumes, where possible ( ie. Defect Prevention)Reporting/ad hoc tasks• Prepare and send daily reports• Populate daily stats files• Ad hoc team reports• Incident management Show less

Dublin, County Dublin, Ireland

• Providing 1st line technical support to enterprise clients on desktop, networking,printer and software issues• Troubleshooting Windows, Microsoft Office, Lotus notes,Cisco VPN and Active Directory as well as several other software by logging in remotely and over the phone with customersHad additional task as Innovation Catalyst as well as Focal Point for Documentation:•Tasked with identifying and providing ideas that might provide a meaningful benefit or improvement ranging… Show more • Providing 1st line technical support to enterprise clients on desktop, networking,printer and software issues• Troubleshooting Windows, Microsoft Office, Lotus notes,Cisco VPN and Active Directory as well as several other software by logging in remotely and over the phone with customersHad additional task as Innovation Catalyst as well as Focal Point for Documentation:•Tasked with identifying and providing ideas that might provide a meaningful benefit or improvement ranging from a small team level all the way to the global level as well as managing improvement ideas that are submitted by employees to an idea database.•Forwarding suitable ideas that could bring useful improvements to cost effectiveness ,work efficiency or other gains to higher levels of management for evaluation and coordinating with management and the submitters of the ideas as well as people capable of implementing the ideas in executing qualifying ideas. • Responsible for creating and updating documentation of work procedures for 1stline technical support Show less

Southern Finland, Finland

• Monitoring and authorizing entrance and departure of employees, visitors, and other persons • Guarding against theft and maintaining security of premises.• Writing reports of daily activities and irregularities• Circulating among visitors, patrons, and employees to preserve order and protect property.• Answering telephone calls taking messages, answering questions, and providing information • Inspecting security systems, equipment, and machinery to ensure operational use… Show more • Monitoring and authorizing entrance and departure of employees, visitors, and other persons • Guarding against theft and maintaining security of premises.• Writing reports of daily activities and irregularities• Circulating among visitors, patrons, and employees to preserve order and protect property.• Answering telephone calls taking messages, answering questions, and providing information • Inspecting security systems, equipment, and machinery to ensure operational use and detecting evidence of tampering.• Patrolling industrial and commercial premises to prevent and detect signs of intrusion and ensuring security of doors, windows, and gates.• Monitoring alarms and CCTV cameras Show less

Conscripted military service