Ilemi Arrindell Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Full lifecycle management for a portfolio of accounts across UK, Nordics, Benelux & France; particularly focusing on UK FS & I accounts. Recognised as employee of the quarter for the global revenue org.- Success Planning & Value Realisation- Executive & Business Cadence including MBR's, QBR's & Executive Briefings- Education Planning- Consumption Management & Reporting- Consumption Management & Reporting- Renewal and Expansion PlanningProcess building & project work- QBR template building - Customer metrics reporting & Looker dashboards - product feedback process improvements & technical request management overviews

London, Gb

Voluntary position helping to support sponsor events as well as organising and hosting community social and networking events- Hosting & event operations - Creating schedule of value based workshops & talks - Arranging social & networking events

London, Gb

Voluntary position as a community leader for the Customer Success professionals within the network. - Speaking at events - Running webinars & zoom meet ups - Role specific socials & networking

London, England, Gb

Full lifecycle Customer Success Manager for the E-commerce vertical focusing on accounts across the UK & EUKey responsibilities & Achievements: - Building out data & analytics and account reporting for the entire Customer Success team - Formalising Executive Sponsor Process to ensure all strategic accounts were covered - Managing key strategic accounts such as Cazoo & the #1 e-commerce site- Success Planning & Value Realisation- Consumption Management & Reporting- Renewal and Expansion Planning

London, Gb

As a Customer Success Manager I was responsible for a strategic portfolio of Enterprise and Mid-Market customers across the UK, Europe & US. Recognised for the Customer Champion awardKey responsibilities: - Advising customers on best practise and payment optimisation across multiple currencies, countries and industries including; Financial Services, Media, SaaS, Utilities, Travel and Property.- driving long term success and growth, by engaging stakeholders through activities such as success planning, executive business reviews and customer advocacy.- Success Planning & Value Realisation- Consumption Management & Reporting- Renewal and Expansion Planning

London, London, Gb

As the first Customer Support hire, I defined support standards at Akkroo and worked closely with the Product Manager and Engineering Manager to revise inter-team processes and communication. Laid the foundation for ticket insight through tagging as well as increasing visibility for other teams by routing customer communication back to our CRM tool.- Proactively monitored key features to maintain 95% average satisfaction score- Identified customer pain points and delivering customer feedback to help reduce churn- Helped prioritise product improvements and feature releases- Worked as part of cross-functional teams to scope and test new features- Assisted customers trying to connect and troubleshoot integrations into CRM/ MA tools to increase product adoption - Acted as a technical adviser on pre-sales and on-boarding calls- Assisted with candidate interviews and screening for additional Customer Champions, Onboarding & Customer Success Managers- Assisted with final stage interviews for People Operations role

Everywhere, All, Us

Voluntary position helping speakers scheduled for the Support Driven Expo - Belgrade prepare.- Speech editing- Public speaking coaching- Presentation reviews & editing

London, Uk, Gb

Providing first line customer support across the entire product range, ensuring the highest levels of customer satisfaction and supporting the Account Management team to resolve customer issues. Troubleshooting user's technical issues and engaging internal development resources where required.-Supported a customer product migration project through new system testing and end user support and ad-hoc training, post company acquisition.

London, London, Gb

Resolved customer order queries and customer technical issues, maintaining positive customer feedback. Managed social media customer service channels. - Consistently achieved set daily and weekly targets for successfully resolved queries, and attained sales related bonus for 3 consecutive months- Selected for Senior Support for the Temp team responsibility, handling escalated customer complaints, workload allocation and peer performance assessment and development.

Cupertino, California, Us

Provided first line customer support in-store, including product demonstrations and training, troubleshooting technical issues and product configuration and customisation.- Ran in-store customer workshops and training sessions- Led children's workshops at Apple Summer Camp event in London- Assisted during hiring events

Cupertino, California, Us

Managerial experience program. Responsible for team scheduling and ensuring sufficient staffing of the store at all times for the 3rd busiest location in Europe.

3 A Levels

10 Gcses