Florence Morris Email & Phone Number

New York, NY, US

• Provide extraordinary service for both our open source users and Enterprise customers across our various support channels: chat, forum, GitHub, and phone.
• Develop deep technical expertise in CRDB and accompanying technologies.
• Recognize patterns among user issues and suggest ways to improve our product and offerings.
• Partner with our Documentation, Product, Sales, and Engineering teams to guide those improvements.
• Help develop and iterate on our support processes and systems.

New York, US

• Provide technical solutions and respond to technical requests from customers through different channels: email, chat, web conference, and support portal
• Manage and resolve support issues
• Act as a liaison between clients and other internal teams to help deliver a fast and efficient resolution to issues or questions raised from various customers.
• Improve efficiencies by documenting and standardizing support processes for customers
• Document knowledge in the form of incident notes, technical articles, and contributions to knowledge base
• Relay lessons learned and feedback internally to other client-facing and technical teams

Dallas, Texas, US

· Hands-on Quality Assurance professional at financial technology firm.· Tested portfolio accounting system and wealth management system.· Interfaced with Development, Product, Business Analysis, and Operation team members.· Managed Quality Assurance team of full-time and student co-op employees.· Automated testing using Microsoft VBA macros, BASH and SQL.

Grand Cayman, Cayman Islands, KY

- Performed range of information technology responsibilities for world’s largest hedge fund administrator.- Collaborated on developing application that facilitates reconciliation review process, thereby increasing the productivity of middle office teams in seven offices internationally. - Created user and developer documentation, perform user acceptance.

Grand Cayman, Cayman Islands, KY

- Initiated design and development of tax workbook application that increased tax team’s productivity. - Automated extraction of data from main database and calculation and formatting of annual tax reports.- Designed and developed application for creating secure email distribution of investor statements, which significantly improved investor relations.

- Designed, developed, and implemented application, model, database, and infrastructure for start-up hedge fund; and created comprehensive documentation for developers and business users.- Developed application that used public insider filing data to determine equity portfolio positions. Implemented model for the firm’s investment strategy. - Designed and.

New York, NY, US

- Developed products for the Online Products Group of an inter-dealer brokerage, market data, and analytical software provider to the global cash and derivative markets. - Served as Technical Lead for credit portal application providing credit derivative pricing for analysts

New York City, New York, US

- Developed web and high-yield bond applications for global investment bank and institutional securities firm.

New York, NY, US

- Tested equity order management real-time application for a global agency broker.

US

- Tested Computer Aided Software Engineering (CASE) tool for software vendor.

Data Engineering Training Course

Ba, Physical Sciences

Education record