Ilene Ettinger Email & Phone Number

• Develop and implement project management strategies that align with the company's overall objectives and goals.
• Lead a team of project managers, providing guidance, mentorship, and support to ensure successful project delivery.
• Oversee the planning, execution, and completion of projects, ensuring they are delivered on time, within budget, and to the required quality standards.
• Allocate resources, including personnel, budget, and materials, to projects as needed to ensure successful outcomes.
• Identify potential risks and developing mitigation strategies to minimize their impact on project delivery.
• Facilitate communication and collaboration between project teams, stakeholders, and other relevant parties to ensure alignment and transparency throughout the project lifecycle.

• Manage and lead CX teams to efficiently prioritize, define process and reinforce key practices
• Accelerate product growth and change by maximizing efficiency and scale while personalizing experience
• Communicate with internal and external stakeholders to determine optimal solutions, assess impact to existing workflow processes and systems
• Grow recommended CX tactics based on research findings and cross-channel experience maps
• Oversee client management and executive satisfaction
• Develop and implement best practice frameworks

New York, New York, United States

New York, New York, United States

• Lead Digital, Print and Sell Side CX teams.
• Oversaw critical client issues and served as a point of contact for escalations with client executives
• Ensure CX teams were equipped with tools and training necessary to maintain a high level of support
• Collaborated with product and development for new features and enhancements
• Advanced troubleshooting and problem analysis across people, processes and technology

New York, New York, United States

• Proficient analyst for clients while researching and resolving CX inquires across multiple Mediaocean products.
• Reviewed, analyzed and responded to all CX requests across MO platforms
• Served as main CX contact for large agency holding company implementations
• Onsite support, liaising with the client and Mediaocean’s internal product and development team
• Hosted trainings for our Digital, Print and Sell Side platforms

Greater New York City Area

-Generated daily sales statistics report for the CFO and upper management-Developed marketing materials to acquire new customers -Led team on new inventory collections presented at the national sales conferences

Bachelor Of Arts (Ba), Communication And Media Studies, 3.7 Gpa

Dean's List 2002-2006

Bachelor Of Arts (Ba), Communication And Media Studies