Ilham Kusuma Email & Phone Number

West Java, Indonesia

Jakarta, Indonesia

Cirebon, West Java, Indonesia

Host and Field Staff Monitoring and Support a. Ensure that the field staff team is equipped with the right resources (e.g appropriate information, timeallotment and any other resources required to do the job) to perform their duties efficiently b. Communicate with host and field staff to effectively schedule service ticketsc. Perform scheduling for routine pre-scheduled activity, on-demand requests, and emergency requests d. Coordinate rescheduling as needed to accommodate urgent support requests e. Track and monitor staff location and availabilityf. Ensure that calendar accurately reflects staff disposition (such as ensuring that on-site/remote status is accurate)g. Ensure that the Migo on-call schedule is current with on-call assignmentsh. Maximize schedule efficiency and effectiveness of field support staff, including outlining efficient trucking routes for dispatch and maintenance activities.i. Work collaboratively with host, support staff, and management to avoid scheduling or prioritization issuesTicket and Management Resolutiona. Review and prioritize outstanding support requests.b. Assign and update ticket priority levels per Service Center standards and based upon host feedback.c. While managing the schedule and/or rescheduling of any activities required to resolve tickets, also review the root cause behind any resolution delays, assignment rescheduling, etc. to ensure efficient work and timely issue resolution.d. Ensure that the ticketing portal provides an accurate reflection of work scheduled on-site, remotely, or employee out of the office.

Kota Cirebon, Jawa Barat, Indonesia

1. Melakukan proses produksi Migo Download Station (MDS) dari awal hingga akhir dengan mengikuti panduan perakitan yang telah ditentukan, prosedur konfigurasi, proses pengujian, dan proses kontrol kualitas.2. Melakukan troubleshooting hardware untuk mendiagnosa dan memperbaiki masalah yang muncul pada unit MDS saat proses produksi maupun bagi unit yang dikembalikan dari lapangan.3. Secara konsisten mampu memenuhi target produksi sesuai jadwal, dengan disiplin waktu yang ketat dan fokus pada efisiensi.4. Berkolaborasi dengan tim lain dan memberikan dukungan teknis dalam berbagai proyek dan inisiatif, seperti yang ditugaskan oleh pimpinan

Cirebon, Jawa Barat

Bachelor'S Degree, Sistem Informasi

Pelajar, Teknik Komputer Dan Jaringan

Saya adalah siswa SMKN 1 LEMAHABANG DARI JURUSAN TEKNIK KOMPUTER DAN JARINGAN