Ilianys Suarez Email & Phone Number

Florida, United States

Offering expertise in creating and maintaining training records to over 3,000 employeesResponsible for managing, developing, and coordinating all professional training programs for old and new hires by communicating with managers to identify needs for teams and individuals with varying levels of skillActed as a point of contact to stakeholders and managers.

Miami/Fort Lauderdale Area

Service and process new and existing individual Reservations requests from travel agents and directly from guests, resulting in positive customer experiences.Handled inbound customer service complaints and questions from a variety of customers and deescalated concerns.Establish and maintain quality customer relationships by delivering exceptional customer.

Coral Gables, Florida

• Plan and execute on-site events including children’s birthdays, baby showers, and other social celebrations
• Manage on-site inventory to ensure all supplies, décor, and food and beverage items are available for upcoming events
• Coordinate with vendors to ensure timely arrival and all client expectations are met
• Communicate event information to prospective clients and manage client expectations
• Manage staff to ensure swift delivery of food and beverage items
• Curate photos and other media to posts on several social media platforms including Instagram, Facebook, and Pinterest

Orlando, Florida Area

• Participated in multi-dimensional attractions team that served thousands of national and international guests daily
• Managed attraction line, guests’ expectations, and guests’ experience while operating heavy machinery and attraction electronics
• Provided exceptional guest services to high volume of guests to create several of Disney’s “magical” moments
• Ensured guest satisfaction by providing prompt, friendly, and knowledgeable service to guests of all ages

Miami/Fort Lauderdale Area

• Assisted lead teacher in lesson plan creation and curriculum implementation to facilitate student learning and academic growth
• Cared for and provided a safe environment for children ranging from 5 to 6 years old
• Taught young students foundational principles of reading, writing, and basic mathematics
• Communicated with parents to relay information regarding student ‘s academic progress
• Managed classroom and taught lesson in absence of Kindergarten teacher
• Supervised students ranging from kindergarten to 2nd grade assisted in completion of homework assignments and projects afterschool

Miami/Fort Lauderdale Area

• Designed farmers’ market layout to avoid safety hazards and create aesthetically pleasing yet functional market
• Oversaw vendor setup and breakdown to ensure cleanliness and safety at over 13 farmers’ markets across Miami-Dade and Broward county
• Collected rent from farmers’ market vendors

Registered Nursing/Registered Nurse

Bachelor'S Degree, Hospitality Administration/Management, Senior

Activities and Societies: alternative Breaks Alpha Xi Delta